Overview
3rd Shift Security Ambassador- Embassy Suites Milwaukee Brookfield Jobs in Brookfield, WI at Embassy Suites by Hilton Milwaukee Brookfield
Full Job Description
GENERAL PURPOSE
To provide for the security and safety of the guests and the hotel during the night. Is familiar with and complies with Embassy Suites Milwaukee Brookfield standards and philosophy in performing all key areas of accountability and other essential duties and responsibilities.
ESSENTIAL DUTIES/RESPONSIBILITIES
Areas of Key Accountability:
Maintain the safety and security of our guests, employees and properties, and follows safety and security policies and procedures at all times
Provides guests with professional, efficient, prompt, and courteous service.
Patrols properties interiors, hallways, and grounds.
Ensures all guestroom, store room, and office doors are closed and locked, and all public access doors locked.
Reports any suspicious activity to the Night Manager, Manager on Duty, General Manager as needed.
Does not take risks that might endanger self or others.
Maintains documented log of all nightly occurrences, suspicious activity, or anything out of the ordinary or requiring follow up. Completes all Night Security forms and reports.
Responds to all emergencies, incidents, or accidents. Investigates any reported disturbances and resolves complaints and concerns as possible. Completes incident reports as necessary.
Responds to guest requests quickly and courteously as reported by night auditors.
Completes nightly courier duties to various properties and offices in a responsible manner.
Performs minor maintenance as required. Initiates maintenance work order forms for maintenance staff follow up.
Performs all duties in a safe manner and reports all accidents to supervisor immediately regardless of severity.
Adheres to key control policy and procedure according to set standards.
Provides input into enhancing the standards of the night security department.
Other Essential Duties and Responsibilities:
Carries and responds to company communication device at all times while on duty.
Is aware of Emergency Procedures and can apply them actively in an emergency situation.
Oversees outside hired security during special events.
Performs any cleaning duties as assigned.
Delivers break food items to night auditors one time per night.
Maintains a teamwork orientation toward co-workers and other departmental staff members.
Attends and participates in departmental meetings as scheduled.
Completes all assigned reports and paperwork in timely manner.
Adheres to established uniform and grooming policies.
Responsible for clear and effective communications.
Assists in training new/other employees.
Performs other duties as assigned.
Qualifications
JOB QUALIFICATIONS
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Equipment/Computer Expertise: Ability to operate general maintenance equipment such as plunger, etc.
Language Skills: Ability to read, understand and speak English. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to w…
Title: 3rd Shift Security Ambassador- Embassy Suites Milwaukee Brookfield
Company: Embassy Suites by Hilton Milwaukee Brookfield
Location: Brookfield, WI
Category:
