Overview
Account Manager Jobs in Richmond, Virginia, USA at Allied Universal
Title: Account Manager
Company: Allied Universal
Location: Richmond, Virginia, USA
Type: Full Time
Category: Management, Security
Allied Universal, North America’s leading security and facility services company, provides rewarding careers that give you asense of purpose. While working in adynamic,diverse and inclusiveworkplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Position:Account Manager
Type:Full Time
Salary:Salary position
RESPONSIBILITIES:
Supervise the day-to-day security operations of an assigned client site.
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
Ensure the client site is provided with high quality security services to protect people and property.
Build, improve and maintain effective relationships with both client and employees.
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and providequality customer service.
Ensure all required reporting and contract compliance requirements are met.
Assure regularcommunicationof issues or programs with the Client.
Handle any escalated security issues or emergency situations appropriately.
Other management responsibilities as determined byleadership.
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations,recognition, etc.).
Assure that employee grievances are heard and resolved and that personnel records are updated and accurate.
Assurecommunicationof policies, company announcements and job openings through a consistently updated READ file at each site.
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel.
Develop/maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
Take a proactive role in communicating with the client and meeting his needs; ensure completecustomer satisfaction.
Capably utilize Win Team for scheduling and billing, and to produce reports that require interpretation and action for effective business management.
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.
QUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related field.
Previous Contract Security, facilities management, military or law enforcement experience.
At least two (2) years of business management/operations/supervisory experience.
Ability to develop and grow customer relationships.
Experience in hiring, developing, motivating and retaining quality staff.
Outstanding interpersonal and communications skills.
Ability to work in ateam-orientedmanagement environment with the ability to work independently.
Ability to manage multiple priorities, complex situations, adiverse teamof employees a…
