Overview
Airport Security Systems Assistant II Jobs in Georgia at City of Atlanta, GA
Duration: (6 months)
Posting Expires: March 25, 2025
Salary Range: $54,418.00 – $65,344.00
General Description and Classification Standards
The Airport Security Systems Assistant II, ASSA II position assists in the day-to-day operations of the Credentialing office. Duties include but are not limited to being primary reception representative, maintaining documentation regarding official records, data entry, coordinating payment, and performing other responsibilities as assigned.
Supervision Received
Performs work under general supervision with review and advisement from supervisor. May work independently or with other workers with responsibility for completion of assigned tasks.
Essential Duties & Responsibilities
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
Provide courteous, professional assistance to customers in person and/or by telephone by answering questions, researching and responding to customer’s problems that arise in receiving credentialing services.
Assumes responsibility for maintaining accuracy of assigned operating records and/or databases.
Process daily Security Threat Assessment (STA) results and notify companies of approvals and revocations.
Troubleshoot Security Threat Assessment (STA) issues/errors with the Transportation Security Clearinghouse.
Conduct required badge and vehicle access audits.
Answers all questions relating to the badging and credentialing process, which includes handling sensitive and confidential records or information.
Reviews and distributes incoming and outgoing electronic mail, correspondence, and statements.
Researches and responds to requests for information and assistance and determines priority status.
May provide guidance and training, and review the work of others to ensure accuracy, completion and timeliness.
Schedules, coordinates and prepares meetings, meeting materials/handouts, appointments and conferences for the purposes of airport credentialing.
Monitors and gathers information for the new monthly statistical report for Credentialing.
Prepares, maintains, and updates confidential files, records, and logs, following prescribed methods, including maintaining file room and closing/storing older files.
Must be able to perform multiple tasks simultaneously and handle potentially volatile situations.
Maintains company file management.
Processes requests for information from companies.
Authorizes and prepares vehicle access request.
Operates standard office equipment, including a personal computer and job-related software applications.
Decision Making
Appropriately apply procedures, requirements, regulations, and policies to accomplish tasks.
Make decisions based on sound logic and weigh alternatives before making commitments.
Analyze facts and exercise good sound judgment in arriving at conclusions.
Leadership Provided
Provides guidance and training as required to lower level, temporary employees, interns, etc. Serves as technical resource or mentor to other employees. May train or instruct less experienced workers in high level or technical jobs.
Knowledge, Skills, & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully.
Knowledge of: Department policies and procedures. Applicable local, Federal, and State laws, rules, and regulations. Security specific systems, databases, websites, and software. Operating standard office equipment and associated software. Preparing reports and other types of correspondence.
Skill with: Communication, conflict resolution, decision making, leadership, emotional intelligence, negotiation, effective listening, patience, diplomacy, and confidentiality.
Ability to: Communicate effectively and professionally orally and in writing. Work independently and follow spoken or written instructions or directions, multitasking and organizing time effectively to perform. Perform multiple tasks simultaneously with a high degree of accuracy. Work in a fast-paced environment while meeting critical deadlines. Work professionally with difficult people and unpleasant subject matters in high conflict situations. Establish and maintain effective working relationships with clients, supervising personnel, coworkers, vendors, and the general public. Navigate across multiple systems and databases without difficulty, understand the functions of each, and identify how they work together. Gather and analyze information and apply sound judgment in arriving at appropriate conclusions and determining program priorities. Strictly adhere to confidential information policies and procedures and process information with discretion. Demonstrate knowledge and understanding of organizational policies, procedures and systems. Articulate program policies accurately and professionally even in adverse situations. Express ideas, both orally and in writing. Listen, assess, and problem solve with clients, supervising personnel, coworkers, vendors, and the general public.
Title: Airport Security Systems Assistant II
Company: City of Atlanta, GA
Location: Georgia
