Overview
Airports Lounges Senior Manager Jobs in Jeddah, Makkah, Saudi Arabia at CATRION
Title: Airports Lounges Senior Manager
Company: CATRION
Location: Jeddah, Makkah, Saudi Arabia
Job Purpose Statement:
The Sr. Manager is a key leadership role responsible for overseeing daily operations, driving strategic initiatives, and ensuring operational excellence within the department. This role requires a forward-thinking leader who can develop and execute business strategies, manage financial performance, and support the professional development of the team. The Senior Manager acts as a bridge between operational staff and senior leadership, ensuring seamless communication, compliance with company policies, and continuous improvement to enhance customer satisfaction and business growth.
Roles & Responsibilities:
Lead and oversee the daily operations of departments and sections, ensuring alignment with organizational goals.
Report operational deviations and significant issues to the VP – Airports Lounges.
Develop, implement, and monitor strategic objectives for continuous improvement and operational excellence.
Ensure that all staff comply with instructions and directives issued by the VP – Airports Lounges.
Ensure 100% adherence to Service Level Agreements (SLAs) across all operational areas.
Lead the implementation and usage of new systems and tools, including UCAS, across all business units.
Oversee the timely submission of critical reports (daily/monthly sales, passenger statistics, temperature records, and inventory) to relevant stakeholders.
Conduct regular evaluations of lounge menus, gathering passenger feedback and recommending adjustments to the VP – Airports Lounges.
Ensure the highest quality of food and service delivery across Airport Lounge business units.
Oversee compliance with hygiene, safety, and sanitation standards for all food and beverage areas, ensuring compliance with Quality Assurance protocols.
Lead food tasting and kitchen inspections on a monthly basis.
Drive profitability by ensuring operational expenses are aligned with approved budgets.
Control food and beverage consumption to reduce waste and optimize costs.
Support the VP – Airports Lounges in budget preparation and financial forecasting using data-driven insights.
Review and analyze food costs, ensuring alignment with the budget and cost control objectives.
Explore opportunities for cost reduction, such as alternative suppliers or process improvements.
Ensure proper control and tracking of fixed assets, backup equipment, and operational resources.
Supervise and verify the inventory of food and beverage stocks, ensuring the proper checklist and documentation process.
Ensure proper recording and tracking of incoming and outgoing equipment using standardized inventory checklists.
Monitor staff performance, identifying career growth opportunities and making recommendations for promotions, increments, and contract renewals.
Motivate and empower staff through recognition, support, and clear delegation of responsibilities.
Conduct regular performance reviews, providing constructive feedback for staff improvement.
Ensure adequate staffing, optimal manpower utilization, and fair distribution of workload.
Organize team-building activities, monthly meetings, and gatherings to foster collaboration, enhance morale, and promote knowledge sharing.
Lead training and development initiatives to ensure staff adherence to personal hygiene, safety, and sanitation standards.
Monitor customer feedback, handling complaints and suggestions in a timely and professional manner.
Take corrective action on all passenger feedback…
