Overview
Alarm Service Technician II Jobs in Little Rock, Arkansas, USA at Brinks Home
Title: Alarm Service Technician II
Company: Brinks Home
Location: Little Rock, Arkansas, USA
Type: Full Time
Category: Trades / Skilled Labor, Security
Description
Brinks Home is a leader in the smart security industr y , protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strive for the highest standards for our customers while fostering a
positive work environment
for our employees . We create a culture that fosters
innovation
, celebrates creativity, and encourages authenticity. Join us and be part of a
collaborative team
that is relentless in our pursuit of security for life.
Position Overview:
We are currently seeking a determined Alarm Service Technician who embodies our core values:
Service, Accountability, Customer Focus, Growth, and Integrity.
The Alarm Service Technician is a
hands-on
role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.
$1,000
sign-on bonus
! ($500 in first pay and $500 in first pay following 90 days of employment.)
Key Responsibilities
:
Experience with Alarm panels such as: 2
GIG, Qolsys , Ademco , GE, DSC, DMP, and others.
Ability to troubleshoot technical problems.
Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
Driving to customer homes to perform service. Occasional lifting, carrying ( up to 30 pounds ), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
Diagnose causes of problems or failures in systems for thepurposeof identifying equipment and systems repair.
Customereducationand training including a system demonstration.
Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
Maintain safety practices to prevent against injury and damage to property.
Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.
Requirements :
H.S. Diploma or GED
Good driving record and Valid driver’s license.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Must be ok with climbing ladders and working at heights.
Must be ok working in tight spaces such as crawlspaces, attics and basements.
Low-voltage license or alarm installation certification
NICET I
Benefits :
Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive andcompetitive benefitsprogram :
Medical, Dental, Vision, 401(k) with E mployer M atch ,Paid Time Off& Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage , Maternity/Parental Leave, Mental & PhysicalHealth Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and ContinuingEducation
To learn more about ourcompany cultureand career opportunities , please visit our Linked In and Career Page .
Brinks Home provides equal empl…
