Overview
Analyst, Global Security Operations Center Jobs in Columbus, OH at Chipotle Mexican Grill
Title: Analyst, Global Security Operations Center
Company: Chipotle Mexican Grill
Location: Columbus, OH
CULTIVATE A BETTER WORLDFood served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITYAs the Analyst, Global Security Operations Center, you will be responsible for providing a safe and distraction free environment for all Chipotle guests and employees. The Chipotle Global Security Operations Center (GSOC) is a 24/7 crisis monitoring and reporting center that provides real time risk response and analysis for office and restaurants. The GSOC provides warnings and guidance on instances such as: threats related to criminal activities, geo-political crises, weather-related emergencies, and natural disasters affecting our people across the company in support of the Asset Protection vision. The GSOC Analyst operates as a member of the GSOC team supporting global security and crisis related calls from employees and internal partners, coordinating appropriate actions based on policy and procedures. This individual monitor’s external media and proprietary data systems for indications and warnings of enterprise, global security, and crisis related events, reporting all crisis related events to our field, restaurant, and RSC partners.
The work shift is 12PM to 8PM with Tuesdays and Wednesdays off**
What You’ll Do
Demonstrate excellent customer service skills when answering calls from our external, field, restaurant, and RSC partners
Respond to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and restaurants globally
Deliver instructions regarding employee safety to leaders and employees while defusing highly impactful and emotional situations
Accurately and concisely report incidents dealing with theft, safety, and other global security issues
Monitor internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency, escalating to appropriate internal partners and leadership based on the findings.
Monitor the security and safety for all employees, including those who travel or work at our office locations. May follow-up with the employee, leadership and internal partners as needed.
Monitor access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise global security and resilience team or external resources
What You’ll Bring To The Table
High school diploma or general education degree (GED) required.
Bachelor’s Degree (BA/BS) from 4-year college or university in emergency management or criminal justice preferred.
2-4 years of experience supporting crisis management, security operations, or call center equivalent strongly preferred.
CPR and first aid training preferred.
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment; including diffusing emotional situations and effectively delivering instructions regarding safety.
Strong decision making through sensitive situations in a fast-paced environment.
Ability to build rapport and work collaboratively within a team-oriented envi…
