Overview
Apartment Courtesy Officer Jobs in New Port Richey, FL at Carlton Arms of Magnolia Valley
Full Job Description
RESIDENT SERVICES STAFF
Reports to: RSS Supervisor and Executive Director
FLSA Status: Full-Time, Non-Exempt
POSITION OVERVIEW
The primary responsibility of the RSS Staff position is monitoring/greeting Residents and Guests as well as roving the property by golf cart and on foot, answering and relaying emergencies to on call maintenance technicians, management or emergency services. This position is not a security guard position. In this role, the individual should maintain a positive rapport with co-workers, residents and provide a high level of detailed follow-up with the RSS Supervisor and Executive Director. The RSS Staff position should display a proactive, positive attitude and perform all job functions as described below.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Work independently and be able to communicate with Residents, Guests, Vendor and other Staff in emergency and non-emergency situations.
Employee must possess good communication skills and tact in dealing with individuals who are not adhering to the property’s rules.
Circulate throughout property, clubhouses, pools and laundry rooms on foot and by golf cart to:
Assure facilities are being property utilized
Report any rule violations
Direct traffic
Respond to Residents’ nuisance calls
Respond to Resident questions and concerns
Notify Residents of emergency situations at the property
Inspect and flag non-functioning exterior lights
Deliver notices from Management to Residents
Guide and assist delivery trucks and moving vans
Give access to and accompany authorized contractors and inspectors to Resident’s building
Detect any suspicious activity and ensure doors and entry points are secure
Take command and control of disturbances and disruptive behavior, involving the authorities when required.
Be unstressed by claiming stairs and/or walking the property.
Drive a golf cart during the day and at night.
Possess good night vision in order to detect activities in the dark.
Stand to meet incoming vehicles at the Entrance Pavilion and attempt to log in all non-Resident vehicles entering the property, give directions to visitors and delivery personnel and guide emergency responders.
Be able to formulate an accurate description of a car, suspect(s) activity and compile the information in an Incident Report.
Provide apartment entry to Residents who provide proper identification.
Notify the RSS Supervisor of any unusual activity or report it directly to the Executive Director, if the RSS Supervisor is not on duty and readily available.
Promote a positive relationship with the Residents and other Staff.
Respond to emergency incidents, fire alarm calls, slips, trips, falls, etc and conduct preliminary investigations; notify fire and/or other emergency services if not already summoned; accurately document information, both in written form and with a camera.
Lock and secure the tennis court, basketball court, maintenance building, bathrooms and pools at dusk.
Ability to turn on/off water valves to apartments and buildings.
Report all known Residents without a parking permit to the Leasing Office.
Retrieve any trash seen on property with a grabber tool.
Enforce parking rules and issue written Parking Violation Notices.
Perform other related tasks as directed by RSS Supervisor and/or Executive Director.
Follow safe workplace rules and practices in order to prevent on-the…
Title: Apartment Courtesy Officer
Company: Carlton Arms of Magnolia Valley
Location: New Port Richey, FL
Category:
