Overview
Asset Protection Associate Jobs in Asheville, NC at JCPenney
Asset Protection Associate
Location: 3 S Tunnel Rd, Asheville, NC 28805
Store Hourly Positions
Job Type: Part Time/Full Time
Date Updated: November 11, 2023
General Description
Primary Responsibilities:
Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.
Conducting surveillance: Observes customer’s and contractor’s (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.
Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.
Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.
Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.
Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.
Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as needed
Perform responsibilities in accordance with company policies and procedures in order to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED.
Core Competencies & Accomplishments:
AP knowledge- Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements
Balanced Temperament – Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion.
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
About JCPenney:
At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company’s mission to help customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise.
Job Title: Asset Protection Associate – Hanes Mall
Location: 3 S Tunnel Rd, Asheville, NC 28805
J.C. Penney Company Inc.
Plano, Texas
Job Types: Full-time, Part-time
Salary: From $18.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
On call
Weekends as needed
Ability to commute/relocate:
Asheville, Nc: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
Law enforcement: 1 year (Preferred)
Customer service: 1 year (Preferred)
Loss prevention: 1 year (Preferred)
Willingness to travel:
25% (Preferred)
Work Location: In person
Job Types: Full-time, Part-time
Salary: $18.00 – $22.00 per hour
Expected hours: 38 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Morning shift
Rotating weekends
Work Location: In person
Title: Asset Protection Associate
Company: JCPenney
Location: Asheville, NC
