Overview
Asset Protection Associate Jobs in Friendswood, TX at JCPenney
General Description
At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
The Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store.
Responsibilities:
Customer Service
Greets and assists customers in finding products and delivers outstanding customer service
Demonstrates WORTH behaviors consistently
Partners with other team members when additional support is needed
Shrinkage & Safety
Provides a strong visual presence on the sales floor to deter theft
Drives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the system
Participates in company Asset Protection and Safety programs and enforce standards as they relate to safety and security
Maintains, supports and communicates awareness programs in store
Coaches and trains all associates on the Store Shrink Action Plan
Maintains a fair and consistent set of standards using excellent judgment and discretion
Documents significant theft incidents and preventions
Reports infractions of company policy to Asset Protection and/or store management
Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as needed
Performance Standards
Supports company shrink and safety initiatives
Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendance
*Skills and Characteristics:
Results*: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive,
inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Job Types: Full-time, Part-time
Expected hours: No more than 35 per week
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Morning shift
Night shift
Rotating weekends
Weekends as needed
Education:
High school or equivalent (Preferred)
Work Location: In person
Title: Asset Protection Associate
Company: JCPenney
Location: Friendswood, TX
