Overview
Asset Protection Customer Host Jobs in Rochester, MI at Walmart
Job Description
Customer Host
This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Serves as a potential deterrent to criminal activity by maintaining a highly visible presence at entrance; observing customer and associate behavior; deactivating security tags; checking receipts on large un-bagged high value items; resolving alarm activations; and thanking customers as they exit t he facility.
Maintains area of responsibility in accordance with Company policies and procedures by properly handling claims and returns; arranging and o rganizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment.
Monitors activities and store standards within the store that relate to safety, and basic customer traffic flow by maintaining safety standards to ensure a safe and clean environment; and responding to assistance requests from customers and associates.
Assists with securing and safeguarding the assets of the Facility and property by observing and communicating suspicious activity; assisting with investigations; maintaining paperwork, logs, and other required documentation; appropriately executing emergency response procedures’; and e nsuring security and safety practices are in place and adhered to.
Provides customer service at facility exits by maintaining the overall appearance of the exit area; straightening merchandise in the area; placing carts i n storage area; distributing approved marketing or promotional materials; staying up-to-date on appropriate responses to emergency codes.
Identifies possible shrink activities and associated risks by proactively monitoring the front-end store area. Uses personal judgment to make informed and effective decisions regarding the appropriate course of action to take when encountering situations where illegal activity or behavior may be p resent.
Influences the behavior of others by using respectful communciation and resolving conflict in an assertive yet tactful manner. Uses personal p ersuasion to effectively handle tense situations or interactions with others.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; a nd applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and r ecommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Customer/Member Centered: Serve the Customer/Member – Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right r esources (people, products, tools) at the right time in order to resolve customer/member requests.
Judgment: Make Effective Choices – Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day d ecisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.
Planning and Improvement: Plan for and Improve Work – Accepts responsibility and meets expectations for own work. Identifies steps needed in order t o carry out work as required.
Influence and Communicate: Share Information – Listens to others and asks questions to learn about what is needed. Communicates the right i nformation to associates and leaders when they need it. Communicates in a respectful and professional manner.
Execution and Results: Get Results – Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets d eadlines. Takes action in order to solve problems so work can be completed in a timely manner.
Ethics and Compliance: Perform to Ethical Standards – Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity a nd ethical behavior in all work situations. Reports ethical and compliance issues promptly.
Adaptability: Adapt – Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns f rom assignments and feedback.
Physical Activities
Published On 06/30/2017 This job description supersedes all prior descriptions Page 1 of 3
WMFH8779
Job Description
Customer Host
T he following physical activities are necessary to perform one or more essential functions of this position.
O bserves associate, customer, or supplier behavior.
C ommunicates effectively in person or by using telecommunications equipment.
C reates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
V isually locates merchandise and other objects.
R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.
M oves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.
V isually verifies and reads information, often in small print.
S tands for long periods of time.
Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.
M oves over slippery surfaces in the work area as well as other areas that may become slippery during inclement weather.
W orks in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.
W orks overnight as required.
W orks varying shifts as required.
Entry Requirements
Minimum Qualifications
M eets applicable state requirements to work in Asset Protection, such as, minimum age, specialized training, certification and/ or licensing.
P asses an enhanced criminal background check.
Preferred Qualifications
1 year of experience in Security, Military, Law Enforcement or Criminal Justice.
D egree in (or in pursuit of) Criminal Justice or other applicable field.
Published On 06/30/2017 This job description supersedes all prior descriptions Page 2 of 3
WMFH8779
Job Description
Customer Host
Signature
I have read and understand the essential functions for this position and certify that:
I have the ability to perform the essential functions of this position either with or without a reasonable accommodation.
I do not have the ability to perform the essential functions of this position either with or without a reasonable accommodation.
Associate/Applicant Printed Name Associate/Applicant Signature Date
Published On 06/30/2017 This job description supersedes all prior descriptions Page 3 of 3
WMFH8779
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
4 hour shift
8 hour shift
Evening shift
Work Location: In person
Title: Asset Protection Customer Host
Company: Walmart
Location: Rochester, MI
