Overview
Asset Protection Customer Host Jobs in Rochester, MI at Walmart
Full Job Description
Job Description
Customer Host
This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Serves as a potential deterrent to criminal activity by maintaining a highly visible presence at entrance; observing customer and associate behavior; deactivating security tags; checking receipts on large un-bagged high value items; resolving alarm activations; and thanking customers as they exit t he facility.
Maintains area of responsibility in accordance with Company policies and procedures by properly handling claims and returns; arranging and o rganizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment.
Monitors activities and store standards within the store that relate to safety, and basic customer traffic flow by maintaining safety standards to ensure a safe and clean environment; and responding to assistance requests from customers and associates.
Assists with securing and safeguarding the assets of the Facility and property by observing and communicating suspicious activity; assisting with investigations; maintaining paperwork, logs, and other required documentation; appropriately executing emergency response procedures’; and e nsuring security and safety practices are in place and adhered to.
Provides customer service at facility exits by maintaining the overall appearance of the exit area; straightening merchandise in the area; placing carts i n storage area; distributing approved marketing or promotional materials; staying up-to-date on appropriate responses to emergency codes.
Identifies possible shrink activities and associated risks by proactively monitoring the front-end store area. Uses personal judgment to make informed and effective decisions regarding the appropriate course of action to take when encountering situations where illegal activity or behavior may be p resent.
Influences the behavior of others by using respectful communciation and resolving conflict in an assertive yet tactful manner. Uses personal p ersuasion to effectively handle tense situations or interactions with others.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; a nd applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and r ecommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Customer/Member Centered: Serve the Customer/Member – Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right r esources (people…
Title: Asset Protection Customer Host
Company: Walmart
Location: Rochester, MI
Category:
