Overview
Assistant Surveillance Manager Jobs in Plainville, Massachusetts, USA at PENN Entertainment
Title: Assistant Surveillance Manager
Company: PENN Entertainment
Location: Plainville, Massachusetts, USA
Type: Full Time, Part Time
Category: Management, Security
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of anexcitingindustry, where the days and nights are fast paced. You’ll work with an incrediblydiverseset of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about yourcareer growthand will help you get thesupport youneed to expand your possibilities.
WE
LOVE OUR WORK.
Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Service to all guests and team members.
Perform the duties of a Surveillance Agent when needed.
Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.
Establish and maintaintraining and developmentprocedures to ensure superior customer service standards are achieved.
Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.
Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.
Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.
Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.
Ensure that proper procedures for Slots, Cashiers, drops, etc. are adhered to.
Conduct investigations as required.
Provide work direction and supervision to team members.
Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
Develop, maintain and manage training programs.
Understand and adhere to regulatory, department and company policies and procedures.
Make determinations regarding types of materials, supplies, or tools to be used.
Supervise and manage attendance and time records of team members.
Protect and preserve assets of the company.
Meet grooming and appearance requirements.
Perform other related and compatible duties as assigned.
BRING US YOUR BEST.
Bachelor’s degree from an accredited four-year college or university; or equivalent combination ofeducationand experience.
Three years in achallengingleadershiprole in surveillance, security, or law enforcement preferred.
Must be proficient in Microsoft applications.
Ability to observe and recognize cheating techniques.
Ability to operate computer and surveillance equipment.
Knowledge and understanding of electronic, video, and alarm functions.
Knowledge and understanding of casin…
