Overview
Aviation Telecommunicator Jobs in Albuquerque, NM at City of Albuquerque
Title: Aviation Telecommunicator
Company: City of Albuquerque
Location: Albuquerque, NM
Position Summary
Assist in ensuring the public safety of the Albuquerque International Sunport by monitoring the airport security systems; operate a multi-line, multi function touch screen telephone system; respond to notifications of aircraft incidents/accidents, security incidents, criminal activities and mechanical/janitorial problems and dispatch to appropriate police, operations or maintenance personnel.
This is a safety sensitive position subject to random drug/alcohol testing.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
High school diploma or GED supplemented by thirty (30) credit hours of college level course work in general studies; and
Three (3) years of experience in any of the following areas:
radio operations
computer operations
switchboard operations
data entry
One (1) year of processing public service calls is preferred.
Additional Requirements
Possession of a valid New Mexico Driver’s license, or the ability to obtain by date of hire.
Possession of a valid City Operator’s Permit (COP) within 6 months from date of hire.
Must pass Drug Test, Hearing Test and Background check.
Possession of a NCIC Certification within one (1) year from date of hire.
Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.
Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the criteria set forth by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA).
Preferred Knowledge
Basic operations, services and activities of a national air transportation system
Policies and procedures for operating emergency communications equipment
Techniques of answering and handling emergency and non-emergency calls
English usage, spelling, grammar and punctuation
Modern office procedures, methods and equipment including computers
Pertinent Federal, State and local laws, codes and safety regulations
Preferred Skills & Abilities
Operate various forms of communications equipment and security equipment
Respond to emergency situations quickly and calmly and in accordance with department policies and procedures
Relay issues and problems to respective divisions and airport tenant companies for handling
Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure
Maintain an accurate typing speed of twenty-five (25) WPM
Maintain security and confidentiality of information
Maintain records, files and logs
Interpret and explain City policies and procedures
Respond to requests and inquiries from the general public
Understand and follow oral and written instructions
Communicate clearly and concisely
Operate office equipment including computers and supporting word processing and spreadsheet applications
Establish and maintain effective working relationships with those contacted in the course of work
Perform the essential functions of the job with or without reasonable accommodation
