Overview
Client Service Manager Jobs in Winnipeg, Manitoba, Canada at Paladin Security
Title: Client Service Manager
Company: Paladin Security
Location: Winnipeg, Manitoba, Canada
Type: Full Time
Category: Security
Position: Client Service Manager.
Overview Paladin Security:
Making the World a Safer and Friendlier Place because we CARE! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team!
The Paladin Difference starts with our officers; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to
join our team
, we want to meet you!
Job Skills
/ Requirements
Position Overview
Responsible for maintaining and refining Paladin Security Group’s security programs for allassigned Paladin contracts throughout the Winnipeg region; developing and coordinatingimplementation strategies to support the program; and evaluating the capacity of Paladin staffto respond effectively to security and safety emergencies.
Essential Job Functions
• Assists in the development of short- and long-range goals and objectives, ensuring that suchplans support the goals, policies and vision of Paladin Security Group.
• Monitor profitability of client sites utilizing Power
BI and develop plans to ensure site wagesincrease regularly and in conjunction with cost of living and provincial minimum wage increases
• Develops, implements, maintains and evaluates the security programs for Paladin’s contracts.
• Oversees and schedule the appropriate resources to ensure all of the company’s contractualobligations are met
• Takes ownership of staff and client issues and supports the timely response to both groups
• Develops and maintains excellent relationships with the clients in the portfolio
• Performs interviews to support Human Resources to ensure sufficient resources are availableto meet the company’s contractual obligations
• Ensures there are thorough site training and employee orientations programs in place at allsites within the portfolio
• Monitor compliance regarding Labour Standard and Averaging Agreement to ensureemployees are classified correctly
• Work with scheduling to minimize overtime to target > 1%
• Visits with clients and the staff assigned to the sites regularly and ensure the needs of boththe client and staff are met
• Monitors all accounts receivable of clients within the portfolio and assists accounting whenneeded to ensure all accounts are kept up to date
• Monitors daily and nightly reports and Incident Reports and takes appropriate action on thereports that are related to sites within the portfolio
• Ensures overall coordination of Paladin contract security plans meet client expectations andindustry regulations.
• Verify site staff have updated Paladin’s OH&S monthly at each site including Risk Assessmentsand New Employee Orientations
Education
Requirements (Any) High School Diploma/GEDBachelor’s Degree Non Violent Physical Crisis Intervention First Aid/CPRPrevious Security Experience Valid Class 5 Non GDL Drivers Licence Certification Requirements (Any) Valid Class 5 License Valid Manitoba Security Guard License
