Overview
Communications Officer – Police and Security Jobs in Cleveland, OH at Cleveland Clinic
Communications Officer – Police and Security
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. Your role is a critical aspect of ensuring patient safety and continued top quality care throughout the Cleveland Clinic institution.
A caregiver in this position works nights from 6:00PM – 6:00AM.
A caregiver who excels in this role will:
Process incoming and outgoing communications in the Security Operations Center.
Monitor cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders.
Receive, record, assess urgency, and respond to all security/police phone calls and emergency calls.
Monitor and respond to all incoming alarm signals across multiple platforms.
Receive and transmit all security/police multi-based radio, air transport and satellite communications.
Process requests for classified data of caregivers, patients, and the public.
Process code and medical emergency activations received from clinical caregivers and overhead page information.
Monitor, analyze, and react to real-time alerts via social media and caregiver travel platforms.
Draft and disseminate electronic notifications to internal stakeholders.
Disseminate mass notification alerts to necessary caregivers during crisis situations.
Perform clerical functions in the Security Operations Center.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED and two years of experience in a high-volume communications center, PBX operator, or public or private law enforcement/security agency OR an Associate’s Degree, Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science or a related field and one year of experience OR a Bachelor’s Degree in a related field
Demonstrated customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Working in a stationary position for extended periods
Operating a computer and other office equipment
Ability to communicate and exchange accurate information
In some locations, ability to move up to 40 pounds
Personal Protective Equipment:
Follow Standard Precautions using personal protective equipment as required
Pay Range: $17.25 – $26.31 / hour
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Title: Communications Officer – Police and Security
Company: Cleveland Clinic
Location: Cleveland, OH
