Overview
Concierge Jobs in London, England, UK at Ballymore Group
Title: Concierge
Company: Ballymore Group
Location: London, England, UK
Type: Full Time
Category: Security (Security Guard, Unarmed Security, Site Security)
Position: Day Concierge
Role:
Concierge
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Location of work:
Brentford
Hours of work: 4 on 4 off, Days/ CHANGING ROTA – 6:00 – 18:00, 7:00 – 19:00 or 10:00 – 22:00
Contract:
Permanent
Duties & Responsibilities
* Shifts start either 6am, 9am or 10am for 12 hours depending on needs of site.
* To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
* To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
* To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
* Managing the Bringme Room that takes Parcels, attending as needed, logging parcels and assisting residents use system and picked up large parcels from back secure room.
* Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
* Ensure the smooth running of the
communication
systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
* Ensure only authorized persons are given access to areas such as the gym, pool and resident’s lounge
* Testing of the pool water as needed when on shift to ensure safety of residents, 5 times per a day
* Carry out MyTag inspection of all areas once daily on shift including all communal areas.
* Inspect all building and logging any issues
* Carry out safety checks using Meridian as directed by shift leader or FM.
* Deal with fire alarm notification or faults.
* Cover security lunch break in FCC.
* Check resident lounge, coffee machine and assist with bookings
* Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
* Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
* Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
* Correct reporting of any security / health and safety issues.
* Correct reporting of any incidents or complaints.
* Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
* Issuing of flat keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
* Cross training of other resort departments.
* Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
Skills & Qualifications
* Excellent
communication skills
.
* Polite and confident with a great deal of patience.
* Ability to multi-task and time-manage.
* Have a good understanding of Excel, word and outlook.
* Strong verbal and written
communication skills
.
* Ballymore Operate as an Equal Opportunities Employer
