Overview
Concierge/Security Jobs in Austin, TX at Stratton Amenities
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents, and clients.
We are seeking a professional, assertive, and hospitality-driven Concierge & Security team member to join our team at a luxury residential high-rise in downtown Austin. This role is ideal for someone with a background in hospitality and front desk operations, combined with experience in security or safety procedures. The right candidate will be personable and proactive, with the ability to provide exceptional service while ensuring the safety and security of residents and guests.
We offer a dynamic work environment, competitive pay, and rewarding career growth opportunities for team members who excel in service and leadership.
Shifts Available:
Full-time and part-time positions available
Must be available for weekends and holidays
Key Responsibilities:
Hospitality & Front Desk Duties:
Greet and assist residents and visitors with a welcoming attitude
Provide exceptional service by anticipating residents’ needs and offering personalized assistance
Manage incoming calls, messages, and resident requests professionally
Handle package deliveries, inventory, and secure storage
Coordinate concierge services such as transportation, reservations, housekeeping, and event planning
Foster positive relationships with residents, vendors, and contractors
Safety & Security Responsibilities:
Monitor lobby, property access points, and security cameras to ensure a safe environment
Conduct routine patrols of the property and common areas
Enforce building policies and manage access for guests, vendors, and deliveries
Address and de-escalate situations involving unauthorized individuals on or near the property
Communicate effectively with building management, security teams, and local authorities when necessary
Respond promptly to emergencies and follow proper incident reporting procedures
Ideal Candidate Qualities:
Strong hospitality experience (hotel, luxury residential, or upscale customer service)
Previous security experience or training is highly preferred
Excellent verbal and written communication skills
Confident, assertive, and proactive in handling security-related concerns
Ability to remain composed and professional in high-pressure situations
Detail-oriented, organized, and able to multitask efficiently
Professional appearance and demeanor
Ability to maintain confidentiality and discretion
Experience Requirements:
Minimum two years of hospitality, concierge, or front desk experience
Security, law enforcement, or loss prevention experience is a plus
Experience working in luxury residential or hotel environments preferred
Proficiency with security and access control systems is beneficial
Why Join Stratton Amenities?
Competitive pay
Career growth opportunities within hospitality and security services
A supportive and engaging work environment
The opportunity to work in one of downtown Austin’s most prestigious residential properties
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.
Title: Concierge/Security
Company: Stratton Amenities
Location: Austin, TX
