Overview
Control & Security Supervisor Jobs in Cairo, Cairo, Egypt at RATP Dev Mobility Cairo
Title: Control & Security Supervisor
Company: RATP Dev Mobility Cairo
Location: Cairo, Cairo, Egypt
Job Purpose
Supervise the Control & Security teams at LRT territory to ensure applying the security standards and to maintain safety and security for passengers.
Lead the controllers’ team to ensure applying the anti-fraud policies inside the trains and the stations.
Responsibilities/Duties
Profil de candidat recherché :
Lead & supervise the controller’s team, including scheduling, training, performance evaluation and problem solving.
Lead & supervise the X-Ray machine officers’ team.
Supervise the security vendor performance across the line.
Supervise the daily operations of the ticket control service on the train.
Ensure security vendor availability in the stations to sustain security standards for passengers.
Monitor the Security vendor’s performance and KPIs to ensure the quality of service and to generate the statistical reports to the Control & Security Manager.
Provide CON & SEC Manager with regular reports on service performance.
Ensure the implementation of the proper security procedures to guarantee territory security and control.
Ensure a proper response in case of emergencies in the territory.
Assist Control & Security Manager, ensure that all potential security hazards or breaches are properly identified, assessed, and solved.
Apply SOPs instructions at territory.
Apply a positive Safety culture within the workplace.
Consider the safety of passengers who may be affected by daily tasks or activities.
Achieve all additional tasks related to work assigned by the Control & Security Manager.
Provide ongoing training for controllers to ensure they are fully conversant with current procedures and policies.
Respond to customer requests and complaints with professionalism and courtesy, if needed.
Respect hierarchical instructions and apply them correctly.
Be present at the busiest stations during rush hours.
Appropriate uniform and appearance according to customer service policy.
Dealing with transportation police when it comes to RDMC business.
Ensure applying the anti-fraud policy by the controllers’ team.
Ensure securing RDMC benefits inside LRT territory.
Qualifications
ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
Bachelor University Degree.
Knowledge
A thorough understanding of Facilities Management, Control & Security.
Highly knowledge of public safety and security.
English fluency & mastery
Experience
Min. 5 years of experience in a Control & Security Service with process orientation mindset.
Desired Behaviors & Experiences
Ability to work as a part of a team, team management experience.
Customer Service Experience.
Ability to handle stress and critical situations.
Ability to solve problems quickly and efficiently.
Ability to work under pressure from both customer and internal side.
Flexibility to work in Shift patterns as per roaster plan.
Customer-oriented, with the ability to handle requests and complaints with tact and empathy.
