Overview
Customer Host/Asset Protection Jobs in Kansas City, MO at Walmart
Full Job Description
Job Description
Customer Host
This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Serves as a potential deterrent to criminal activity by maintaining a highly visible presence at entrance; observing customer and associate behavior; deactivating security tags; checking receipts on large un-bagged high value items; resolving alarm activations; and thanking customers as they exit the facility.
Maintains area of responsibility in accordance with Company policies and procedures by properly handling claims and returns; arranging and organizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment.
Monitors activities and store standards within the store that relate to safety, and basic customer traffic flow by maintaining safety standards to ensure a safe and clean environment; and responding to assistance requests from customers and associates.
Assists with securing and safeguarding the assets of the Facility and property by observing and communicating suspicious activity; assisting with investigations; maintaining paperwork, logs, and other required documentation; appropriately executing emergency response procedures’; and ensuring security and safety practices are in place and adhered to.
Provides customer service at facility exits by maintaining the overall appearance of the exit area; straightening merchandise in the area; placing carts in storage area; distributing approved marketing or promotional materials; staying up-to-date on appropriate responses to emergency codes.
Identifies possible shrink activities and associated risks by proactively monitoring the front-end store area. Uses personal judgment to make informed and effective decisions regarding the appropriate course of action to take when encountering situations where illegal activity or behavior may be p resent.
Influences the behavior of others by using respectful communciation and resolving conflict in an assertive yet tactful manner. Uses personal persuasion to effectively handle tense situations or interactions with others.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Customer/Member Centered: Serve the Customer/Member – Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right r esources (people, products, …
Title: Customer Host/Asset Protection
Company: Walmart
Location: Kansas City, MO
Category:
