Overview
Customer Service (Security) Jobs in Pensacola, FL at AAPC
Title: Customer Service (Security)
Company: AAPC
Location: Pensacola, FL
Job Summary:A Customer Service Representative plays a vital role in providing a positive experience for our guests through
maintaining awareness of their situational surroundings at all times. Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded.
Essential Job Functions:
Engage in genuine interaction with guests
Maintain constant visibility of your dedicated zone and be aware of all guests’ well being and take
appropriate steps to avoid potential threats or problems
Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas
throughout the Flora-Bama. This also includes trash pick-up throughout the grounds and in the parking lots
of the Flora-Bama and other entities
Use a de-escalation method during a stressful event and have the ability to approach a situation with a
nonaggressive and calm attitude to prevent the issue from intensifying
Alliance to the Flora-Bama Customer Service and the Management team to always support each other and
understand that the guest’s safety is our number one goal
Maintain Flora-Bama’s reputation and tradition with professionalism and legal compliance
Essential Qualifications and Experience:
Ability to effectively communicate with guests, peers, and management
Ability to multitask, and take ownership of the different tasks that are assigned
Ability to work as part of a team and take initiative independent of direct supervision
Must be able to work in a fast-paced environment
Enthusiastic, friendly, and energetic when talking to guests and coworkers
Constant moving, talking, hearing, reaching, grabbing, and standing up to 8 consecutive hours and occasional
stooping, kneeling, crouching, and climbing ladders
Must be able to lift 50+ pounds
High School Diploma or equivalent
Military/Law Enforcement/ First Responder experience is a plus
Willingness to work peak hours including nights, weekends and holidays
Ability to work in a warm/hot environment
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