Overview
Cyber Security Operations Lead Jobs in Washington DC-Baltimore Area at Milestone Technologies, Inc.
Title: Cyber Security Operations Lead
Company: Milestone Technologies, Inc.
Location: Washington DC-Baltimore Area
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
Job Overview
The Cyber Security Team Lead supports and manages day-to-day SOC, personnel, projects and issues. This person is responsible for coaching and offering feedback to Analysts, as well as the daily execution of the service.
How You Will Make an Impact:
Lead, develop and support the frontline SOC team
Set goals, develop action plans for service growth and areas of opportunity
Maintain SLA compliance
Facilitate team meetings and ensure communication is shared with urgency
Conduct meetings with Service Delivery Manager and staff
Collaborate, facilitate and observe team meetings
Attend leadership meetings and provide input
Manage personnel with ultimate goal of “best place to work” culture
Address conduct issues with urgency
Communicate needs back to Milestone leadership (payroll issues, access, benefits, travel, etc.)
Follow up on groups and events that the field reception team assist with
Ensure daily expectations are met
Follow up with tasks, load balance as needed
Maintaining policies and procedures that could be updated
Manage day to day issues that may arise within the team or with individuals
Leading, monitoring, motivating and inspiring the team; providing guidance and support. Including discipline when needed.
What You Will Need to Succeed:
Minimum 5+ years of experience working in 24×7 enterprise operations, preferably security operations
Minimum 3+ years of experience working with SIEM, including running investigations (correlating events on different aspects such as source/destination addresses, usernames, and process names)
Demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management
A sound understanding of TCP/IP and networking concepts
Understanding of ne…
