Overview
Director of Concierge, Transportation and Security Jobs in Arlington, VA at Sunrise Senior Living
Overview
“Sunrise is the best place that I’ve ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air.”
Sunrise Leader
At Sunrise, our Director of Concierge, Transportation and Security serves as the community’s brand ambassador by providing superior customer service to residents and guests. Resolves community and other issues efficiently and in a professional manner. Liaison between transportation, security, activities and other departments to ensure smooth operations and customer satisfaction.
Responsibilities
Responsibilities:
Supervise Assisted Living and Independent Living concierge, transportation and security department team members
Provide needed coaching, training and counseling to team members, ensuring they meet and exceed our service standards
Ensure team members provide outstanding service to residents, visitors and team members
Produce and maintain staffing schedules for department using OnShift Scheduler
Maintain open lines of communication with management to ensure team is meeting the needs of residents and guests
Greet guests and residents in a highly professional manner, exceeding expectation from arrival through departure
Issue and monitor visitor and contractor access ID badges and log in information to ensure highest level of safety and security
Adhere to the health and safety policies
Instruct, train and follow emergency procedures in the event of an emergency or disaster
Safety and risk management
Perform other duties as requested or needed
Qualifications:
High school diploma or hospitality certificate
Strong written and verbal communication and problem solving skills
Friendliness and professionalism
Possess positive attitude, agility and flexibility
Highly organized and excellent time management skills
Have the ability to work well in a team but also set standards and lead by example
Exceptional listening skills and passionate about working with seniors
Ability to multitask
Ability to recognize emergency situation and take immediate action
Have good judgment, problem solving and decision making abilities
Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applications
Must be comfortable working in close proximity to unleashed animals
Prior experience in upscale hospitality/service industry setting strongly preferred
Possess written and verbal skills for effective communication
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
Competent in organizational, time management skills with the ability to handle multiple priorities
Demonstrates good judgment, problem solving and decision making skills; ability to deal with issues involving several concrete variables in standardized situations.
Qualifications
Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It’s no surprise that many of the world’s leading experts in Senior Living entrust their career to Sunrise.
At Sunrise, you will…
Make a Difference Every Day
We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.
Be Part of a Uniquely Supportive Community
The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.
Ignite Your Potential
We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®
Title: Director of Concierge, Transportation and Security
Company: Sunrise Senior Living
Location: Arlington, VA
