Overview
Director of Security Jobs in Miami Beach, FL at The National Hotel
Role Summary:
The Director of Security is responsible for protecting and safeguarding all hotel guests, employees, their belongings and all hotel assets. The Director of Security also ensures that all hotel properties are adequately secured at all times. The Director of Security is responsible for preparing daily incident reports, requisitions and other inter office memos and ensuring that all allegations of the crime and other incidents are investigated and properly recorded.
ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:
All duties and responsibilities are to be performed in accordance with the National Hotel quality of service standards, and policies and procedures. Associates will be required to learn other functions in an effort to attain cross training skill sets that will help grow the overall knowledge of the Guest experience expectations.
As someone who has a passion for people, and enjoys a fast-paced environment, a core duty for all Associates is effectively multi-tasking, a quintessential factor to the success of their role.
Supervises the day-to-day operations of the security section making sure that there are an adequate number of employees on duty based on the expected occupancy, whilst ensuring compliance with all policies, procedures, and standards and aiming at satisfying and exceeding guests’ expectations.
Participates in the selection of all reporting employees, trains, develops and manages the performance of direct subordinates to ensure the efficient running of operations of all sections.
Develop Safety & Security Programs, Risk and Threat Management, Investigations, OSHA Regulatory, Workers Compensation, High Rise Fire Safety and Evacuation, Accident Analysis & Prevention, General Liability, Crisis Management, Management Training Emergency Procedures, Executive Dignitary Protection.
Verifies that the delivery and distribution of all incoming and outgoing parcels addressed to current or future guests and hotel staff is done according to hotel procedures in a safe manner.
Handles guest requests in a polite and efficient manner, gives further instructions to the relevant employees if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary.
Controls the lost and found.
Coordinates with front office management the arrival and departure of all VIPs to ensure smooth operations.
With the assistance of her/his Assistants, identifies training needs, plans training activities and oversees their implementation for all sections. Follows up to ensure compliance and efficiency of training activities.
Verifies that all logbooks at the security office desk are recorded accurately and in a timely manner.
Records all accidents and incidents.
Compiles data on the number of parcels received daily.
Keeps record of all keys
Keeps record of all badges issued to visitors. Outside contractors
Conducts monthly fire drills.
Keeps informed of any external or internal threats to the property.
Conducts regular training for all the staff, i.e. fire drills.
Ensures there’s a minimum number of CPR equipment in all outlets and that all first aid kits are complete at all times.
Sets up the crisis and emergency management plan.
Keeps abreast of any utility disruptions in the hotel.
Investigates any theft matters.
Keeps abreast of any security emergencies: bomb threats, state threats, criminal activity, civil disturbances, acts of war, hazardous materials, foodborne illnesses, accidents and injuries, deaths, workplace violence, site evacuation, community wide evacuation, shelter-in-place.
Direct and coordinate the activities of all security personnel.
Records information and communicates it to the General Manager.
Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
Ensure the safety and security of guest, staff, visitors and contractors at all times.
Responsible to manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel.
Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
Track departmental safety record and document medically treated and non-treated injuries.
Oversees and guides the efforts of the Accident Prevention Committee.
Oversees and guides the efforts of the Fire and Safety Committee.
Oversees first aid program for guests and employees.
Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker’s Compensation cases.
Assign duties and schedule staff for balancing needs of the hotel and productivity standards.
Monitor staff activity and coach subordinate performance.
Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
Follows up on all unusual activities in and around the property that would impair the well-being of guests and employees.
Ensure compliance with all security standards and preventative measures.
Monitor and follows proper key control guidelines in loss prevention and in the property.
Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
Develop and advise key personnel of emergency procedures.
Implements action plans to monitor and control risk.
Establish crisis management and contingency planning.
Conduct regular walk-through rounds for observing the entire hotel.
Prepare the hotel for various emergency situations including fire, hurricanes, bomb threats, loss of power and full evacuations.
Perform basic administrative duties including distribution of daily reports, payroll and review of daily security paperwork.
Ensure compliance with OSHA standards and implement preventive measures.
Supervision of all Security Personnel and giving clear direction on all security related aspects.
Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests.
Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
Be available 24 hours a day for genuine emergencies within the property.
MINIMUM REQUIREMENTS & QUALIFICATIONS:
Minimum Hiring Requirements:
High school diploma or 2-year degree from an accredited university in Criminal Justice or related major. Proficiency in Computers, CCTV, Fire and Safety systems.
At least 5 years of experience in corporate security/law/enforcement/military, preferably worked in a hospitality environment.
MANAGEMENT/LEADERSHIP:
Building teamwork.
Developing others.
Motivating others.
Planning/Organization.
Problem solving & Decision making.
TASK ACHIEVEMENT:
Adaptability/Flexibility.
Concern for quality.
Influence.
Initiative.
Managing performance.
RELATIONSHIP BUILDING:
Teamwork/Cooperation.
Cross cultural sensitivity.
Interpersonal skills.
Customer service orientation.
COMMUNICATION:
Listening and oral skills.
Written skills.
TECHNICAL COMPETENCIES:
Knowledge of local tourist attractions and services.
Language Requirements:
Ability to speak English clearly, distinctly and cordially with guests.
Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms.
Proficiency in effectively presenting information and responding to questions from guests, supervisors and co-workers.
Ability to speak additional languages such as Spanish, French or German is preferred.
Physical Requirements:
While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand, walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Job Type: Full-time
Pay: From $85,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Experience level:
5 years
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekends as needed
Experience:
Security: 5 years (Preferred)
Ability to Commute:
Miami Beach, FL 33139 (Required)
Ability to Relocate:
Miami Beach, FL 33139: Relocate before starting work (Required)
Work Location: In person
Title: Director of Security
Company: The National Hotel
Location: Miami Beach, FL
