Overview
Doorman Jobs in Jiddah, Makkah, Saudi Arabia at Raffles Hotels & Resorts
Title: Doorman
Company: Raffles Hotels & Resorts
Location: Jiddah, Makkah, Saudi Arabia
Company Description
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
Job Description
We are seeking a professional and friendly Doorman to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and positive experience for everyone entering our establishment.
Greet guests warmly and provide a hospitable welcome upon their arrival
Assist guests with luggage, opening doors, and providing directions or information about hotel services and local attractions
Manage the flow of traffic at the hotel entrance, ensuring a smooth and organized arrival and departure process for guests
Coordinate with valet parking services and assist guests with their transportation needs, including calling taxis or providing information about public transit
Maintain a clean and tidy entrance area, free of obstacles and hazards
Stay informed about daily hotel activities, events, and VIP guests to provide accurate and timely information
Collaborate with security personnel to ensure the safety of guests and the property
Handle guest inquiries and requests promptly and courteously, escalating issues to appropriate departments when necessary
Assist with special events or high-traffic periods as needed
Uphold the hotel’s standards of customer service and professionalism at all times
Qualifications
High school diploma or equivalent
Minimum of one year’s experience in customer service or hospitality industry
Excellent verbal communication skills in English; additional language skills are a plus
Strong interpersonal skills with the ability to work effectively in a team environment
Exceptional customer service orientation with the ability to anticipate and meet guest needs
Demonstrated ability to remain calm, courteous, and professional in all situations
Good judgment and problem-solving skills, particularly when dealing with challenging guests
Cultural sensitivity and the ability to work in a diverse, multi-cultural environment
Physical stamina to stand for extended periods and assist with luggage as needed
Valid driver’s license (for valet parking duties if required)
Basic computer skills for using hotel management systems and logging guest requests
Knowledge of Jeddah and the surrounding area is highly desirable
Flexibility to work various shifts, including weekends and holidays
Impeccable grooming and adherence to uniform standards
Additional Information
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
