Overview
Downtown Dallas Courtesy Officer (Security) Jobs in Dallas, TX at North Star Protective Services
Job purpose
Under the direction of the Security Manager, the incumbent is responsible for directing the activities of the Security Officers in assigned zones of responsibility in accordance with the company and departmental policies and procedures.
Duties and responsibilities
Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
Prepare detailed incident reports in a clear and precise manner.
Review all incident reports submitted by Security Officers for accuracy.
Coordinate emergency situations.
Evaluate the performance of officers and provide direction, coaching, counseling, and recognition to ensure successful performance.
Patrol the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate persons, to ensure the safety and protection of guests, employees, and the entire facility.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Act as a representative of the property, interacting with guests and employees in a courteous, professional manner.
Work flexible schedule to accommodate the needs of the operation.
Secure inventories and maintain lost and found records and items.
Promote positive public/employee relations at all times.
Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Safeguard the confidential information of all employees, department, and company records.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
Perform other duties as assigned.
Qualifications
High School Diploma or equivalent preferred.
Minimum of one (1) to three (3) years of job-related Security experience required; in a high-volume casino/hotel preferred.
Ability to obtain a gaming license.
Must have solid decision-making, organization, and interpersonal skills.
Excellent verbal communication skills are required.
The ability to thrive in a fast-paced multi-tasking, hands-on environment.
Ability to establish and maintain a positive and professional working relationships with all individuals.
Ability to work occasional overtime and irregular hours.
Benefits
Medical (HSA available with High Deductible Health Plans)
Dental
Vision
Life, AD&D (including voluntary options for employee, spouse, and/or children)
Short-term Disability
Long-term Disability
401k with match
Title: Downtown Dallas Courtesy Officer (Security)
Company: North Star Protective Services
Location: Dallas, TX
