Overview
Electronic Security Field Tech I – Houston, TX Jobs in Houston, TX at H-E-B
Responsibilities:
H-E-B is a leading innovator in technology, and our Digital Technology Partners collaborate to design, construct, implement, and support technology solutions.
As an EM Field Technician I, you’ll assess, prioritize, investigate, resolve, and track trouble tickets related to electronic maintenance or electronic security equipment and systems. You’ll travel to sites where equipment is located.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE… customer service skills?
HEAD FOR BUSINESS… willingness to gain technical knowledge and experience?
PASSION FOR RESULTS… drive to be a motivated, self-disciplined team player?
What is the work?
Troubleshooting / Testing / Repair & Replacement / IT:
Depending on experience level, may learn or perform some or all the work at this level
Troubleshoots / repairs / replaces malfunctioning equipment; travels to sites where equipment is located
Tests functionality of newly installed equipment to evaluate system performance under actual operating conditions
Identifies problems using electronic testing equipment
Performs project work on new Store installs, hardware refreshes, and new technology implementation, etc.
Completes appropriate paperwork; maintains records as required
Electronic Maintenance
Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to LAN/WAN equipment, PCs and laptops, point of sale (POS) equipment, voice and data communications, iOS Devices, etc.
Installs / configures / maintains PCs and desktops, printers, and related peripherals (local and networked)
Installs / configures / troubleshoots / repairs / replaces POS equipment (e.g., PC, monitor, cash drawer, printer, scanner, scale, credit card and check readers, customer displays, and keyboards)
Troubleshoots / repairs Cat6 data lines
Installs / configures / troubleshoots / repairs access points and wireless equipment
Installs / configures iOS devices
Performs network troubleshooting to isolate, diagnose, and resolve problems
Provides user support on network technical issues
Electronic Security
Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to burglary equipment, video surveillance equipment, access control equipment, and voice and data communications equipment
Installs / configures / maintains burglary hardware, including control panels, network interface hardware, keypads, batteries / charger modules, transformers, relays, contacts, motion detectors, glass break detectors, wireless receivers / transmitters / interfaces; remotely programs alarm panels
Installs / configures / maintains digital video recorders, video cameras, power supplies, surge protectors, and public view monitors
Upgrades / programs DVR software
Installs / configures / maintains access panels, door strikes, badge readers, motion detectors, network interfaces, battery backups, and transformers; remotely programs access panel software
Troubleshoots / repairs malfunctioning dial tone issues internally up to Telco D-Marc
Troubleshoots and repairs network interface connections
What is your background?
0+ years of experience
Valid driver’s license and excellent driving record to drive company van (No DUIs)
Electronic Maintenance
A related degree or comparable formal training, certification, or work experience (preferred)
A+ / Network+ certification (preferred)
Electronic Security
High school diploma or equivalent
Certification in electronics or electrical technology (preferred)
Do you have what it takes to be a fit as an EM Field Tech I at H-E-B?
Working knowledge of MS Windows / MS Office
PC skills
Customer service skills
Verbal / written communication skills
Time management and organization skills; focused attention to detail
Electronic Security
Ability to transport and operate scissor lift
Can you…
Function in a fast-paced, retail, office environment
Drive to and from Stores for service calls
Travel by car or plane with overnight stays
Regularly lift 20+ lbs
Occasionally lift 50+ lbs
Lift and carry 50 lbs (mandatory)
Load / unload parts into vans in all weather conditions
Work underneath checkout counters, in offices, or in all Store locations where electronic equipment is installed
Work extended hours
Stay available to rotate on a 7×24 on-call schedule
Electronic Security
Constantly bend, squat down, stand to work in any area, from offices to mechanical rooms
Occasionally lift and carry 60+ lbs
Work on ladders and mechanical scissor lifts of various heights
DEVS323
Title: Electronic Security Field Tech I – Houston, TX
Company: H-E-B
Location: Houston, TX
