Overview
Fire & Security Regional Service Manager Jobs in United Kingdom at Marlowe Fire & Security Group Recruitment
Title: Fire & Security Regional Service Manager
Company: Marlowe Fire & Security Group Recruitment
Location: United Kingdom
Regional Service Manager – AngliaJoin Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Regional Service Manager to deliver a first class efficient, reliable and operationally effective regional service team, build and develop the existing customer service base, ensure maximum revenue generation whilst maintaining best in class health and safety compliance.
To provide clear leadership of the regional team with clear communication of and adherence to company policies.
Why Marlowe Fire & Security?As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Vehicle / Vehicle Allowance – subject to candidate preferencePension, Life Assurance & much more.-Please see our generous remuneration packages belowYour Role as a Regional Service Manager
To be responsible and accountable for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to corrective SLA’s of customer and the NSI
Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company commitments to its customers
Responsible for Regional P&L and profitability in accordance with agreed target parameters
Performance reviews of all regional engineers and competency reviews to support training requests
Management of the Lead Engineers to deliver a first class service to all our customers whilst clearly delegating lead engineer responsibilities of day to day management of regional engineers
Management of the regional scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and forward planning basis, and ensuring deployment of engineers on call out works within SLA of customers or NSI response times
Ensure that scheduling teams adhere to KPI’s set for customer communication
To ensure first time fix rates of 85% within your region based on good stock control, analysis of customer equipment and sufficient technical training
Maximise revenue generation of engineers, meeting or exceeding targets set for each engineer classification
Service docket reviews for every completed engineer job per day to determine if further customer support is required paying particular attention to further action calls raised
Weekly reporting on engineer performance, customer service delivery within your region and C4W status of jobs
Review department commitment regularly ensuring optimum utilisation of resources to achieve agreed service levels in line with agreed KPI’s (engineering areas covered, callout rotas and holidays)
Audit and authorise service department running cost’s Inc. – Time sheets, expenses, parts ordered, commissions, fuel expense.
To act as escalation for customer needs, complaints, and concerns with a sense of urgency as and when required
Provide input for quotations and solutions to effective repairs at customer sites via the agreed internal process
To monitor Health and Safety Compliance – completion of toolbox talks, health and safety audits (PPE, La…
