Overview
Front Desk Security Officer Jobs in Chicago, IL at Mercy Home For Boys and
PURPOSE OF POSITION: To provide a safe, secure and comfortable environment for youth, employees and visitors of Mercy Home for Boys & Girls. To perform all receptionist and security related duties.
ESSENTIAL QUALIFICATIONS:
Security experience preferred.
Experience in reception or customer service preferred.
Ability to monitor activity and security cameras and detect and appropriately act on security issues.
Ability to interact effectively with the all employees, youth, residents’ families, volunteers and the general public.
Ability to display professional appearance, a pleasant disposition, and helpful attitude.
Excellent customer service interpersonal, oral, and written communication skills.
Proficiency in PC systems, including Microsoft Word as well as the ability to become proficient in other software packages and programs (such as Security Software).
Ability to read and write detailed reports. Ability to follow oral and written instructions.
Ability to maintain confidentiality.
Ability to maintain professional demeanor while exercising judgment and discretion in work.
Ability to lift to occasionally lift, carry and put away parcels weighing up to 30 pounds.
Ability to attend required Agency trainings and maintain necessary training compliance including CPR, First Aid and AED training.
Maturity and sensitivity to cultural and individual differences.
Commitment to the mission, values, and goals of the Agency.
Ability to see, hear and speak clearly.
Ability to remain calm and patience in stressful situations.
Regular and predictable attendance including holidays, weekends and overnight shifts.
ESSENTIAL FUNCTIONS:
Provide security coverage for the schedule provided or as needed.
Monitor all security camera monitors for suspicious activity and take appropriate action.
Be able to operate the gates remotely.
Prepare security reports for shifts worked commenting on 1) security of all doors and windows 2) physical condition of campus 3) suspicious people or activities, etc.
Be a helpful, courteous and professional representative of Mercy Home for Boys & Girls, demonstrating cross-cultural sensitivity and discretion.
Greet visitors, check them in following Agency procedures, and call staff to receive and escort their guests.
Accept all phone calls promptly and transfer to appropriate extension, or provide information in response to inquiries about the Agency.
Call police or fire department when appropriate, such as for fire, thefts, robberies, suspicious activity, altercations on campus, etc.
Maintain dialogue with Residential Programs staff regarding youth curfews, AWOL youth, and other youth-related concerns.
Issue and track all Agency keys and van credit cards.
Accept all packages, and donated items and label them appropriately.
Assist and track any employee purchases delivered to the front desk and log in and out packages on a daily basis.
Title: Front Desk Security Officer
Company: Mercy Home For Boys and
Location: Chicago, IL
