Overview
Grand Lodge Hotel Security Assistant Manager Jobs in Forest Grove, OR at McMenamins
MCMENAMINS
HOTEL SECURITY
Rev. 9-23
TITLE: Security AM
REPORTS TO: General Manager, Corporate Security Manager
FLSA CLASS: Hourly Non-exempt
The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Description of the Position:
The primary responsibility is to help oversee all operations of the property under the guidance of the Manager and General Manager. This position will also be expected to perform the non-management Security duties for the property and to insure overall safety for customers and employees. Duties include but are not limited to, supervising and training of Security Staff, providing customer service, maintaining the facility, and facilitating communications amongst all security personnel and staff. The AM must be available to problem solve, must enforce, and document any violation of company policy and effectively communicate with the management team, help maintain all radios, flashlights, and other security equipment and devices. Security AM is required to respond to any safety issues that arise. Being a Security AM can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. A Security AM must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management in a timely manager. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.
Requirements of the Job:
Obtain and maintain current DPPST Security certification
Obtain and maintain current OLCC certification
Obtain and maintain current First Aid/CPR certification
Previous related experience preferred
Flexible schedule including days, evenings, swing shift, graveyard, weekends, holidays, and special events required
Essential Job Functions:
Provide excellent customer service & provide a secure environment
Have a value for diversity and the ability to work with individuals from different backgrounds
Effectively enforce McMenamins standards and policies
Excellent conflict resolution skills and remain calm in stressful situations
Excellent customer service and communication skills
Interact professionally with employees and customers and maintain a positive attitude
Effective conflict resolution and crowd control as necessary
Effective alcohol monitoring and compliance with Oregon state laws and regulations regarding the serving of alcohol
Respond quickly and decisively in stressful situations
Efficient multi-tasking in a high energy environment
Be on your feet for long periods of time including walking, climbing stairs, patrolling the building and grounds; indoors and outdoors
Work around cigarette and cigar smoke
Work outside in varied weather conditions
Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.
YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION.
E.O.E.
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Title: Grand Lodge Hotel Security Assistant Manager
Company: McMenamins
Location: Forest Grove, OR
