Overview
GSOC Security Analyst / Control Center Agent Jobs in Richmond, VA at Allied Universal®
Full Job Description
GSOC Security Analyst / Control Center Agent
Overview
Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
The GSOC (Security Operations Center) Security Analyst will be assigned to furthering the security mission within the client’s Regional Security Operations Center (RSOC) and Global Security Operations Center (GSOC). The GSOC Security Analyst is responsible for delivering operations within the GPS control room across all client sites in the respective region. They will work with the client’s leadership to ensure operational best practice to ensure the physical safety and security of our people, buildings, and assets.
As a GSOC Security Analyst, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
Hourly Pay Rate $24.00 / per hour
Full Time – Overnights – 11pm – 7am
Responsibilities:
Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
Respond to incidents and critical situations in a calm, problem solving manner
Execute RSOC and GSOC standard operating procedures, operating the GSOC, in shift patterns as required
Provide a high level of service to local and remote client sites and staff with the emphasis on the security and safety of client staff, assets and information
Monitor operational network video cameras; operate all SOC technologies including network video, access control, etc.
Coordinate direct action and responses to incidents and alarm activation
Compile reports for the GSOC Site / Shift Manager in order to share with GPS management on a daily/weekly/monthly basis; provide high quality written and verbal reports as and when required
Take telephone enquiries; maintain accurate logs of events
Actively monitor and respond to critical systems alarms such as physical security systems alarms, fire panels, etc.
Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs
Serve as an initial point of contact in emergency situations which may affect the health and safety of employees
Communicate effectively and appropriately with internal and external responders during critical incidents
Foster cross organizational relationships to encourage risk information sharing across the business
Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations
Monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed
Minimum Requirements:
Prior experience working in a Security Operations Center
Must have experience with CCTV’s and or PTZ operational cameras
Must possess a minimum of two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24×7 operations center e…
Title: GSOC Security Analyst / Control Center Agent
Company: Allied Universal®
Location: Richmond, VA
Category:
