Overview
IT Executive Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at InterContinental Kuala Lumpur
Title: IT Executive
Company: InterContinental Kuala Lumpur
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
What’s the job?
As an IT Executive, you’re responsible all task assigned by the hotel IT Manager. You will provide technical support and/or escalation to the specific support centers as needed.
Your day-to-day
· Manage the day to day activities of the Information Technology function, plan and organize work
· Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware
· Ensure remote support access is limited to IHG approved solutions. The current solution is IHG hosted Bomgar. All other access solutions must be removed and/or disabled
· Ensuring all hardware equipment is functioning appropriately for employees to complete daily tasks. All equipment failures should be immediately addressed to the Technology Manager. He/she will troubleshoot and escalate to the IT Manager or appropriate support center for timely resolution
· Must comply with IT CSA Requirement by monthly basis
· Monitor the performance of the software and maintain a log book of performance report e.g., through systems measurement facility/utility, error and integrity check reports, system malfunctions and solutions
· Investigate and report software problems to the vendor, or appropriate corporate department
· Ensure that all computer media saves and back-ups are completed, documented and stored per IHG specifications
· Control the key/lock for computer room and ensure that the computer room fire protection, temperature control, and power requirements meet the company security specification as described in the company security system
· Control all user ID’s, passwords, and security parameters
What we need from you
· Minimum Diploma in IT or related field
· 2 years in IT for hotel line or an equivalent combination of education and work-related experience
· Problem solving, reasoning, motivating, organizational and training abilities
