Overview
IT Specialist (MY) Jobs in Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia at QCP
Title: IT Specialist (MY)
Company: QCP
Location: Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia
Established in 2017, QCP is one of the first digital asset trading firms in Singapore, with a vision to partner the next generation of investors to unlock institutional opportunities in digital assets.
QCP brings to clients deep expertise gained from thriving through multiple market cycles. A global market maker in digital asset derivatives with a vast network of liquidity providers and counterparties, we are shaping the future of digital asset markets through greater access and efficiency.
We offer a range of tailored derivatives and spot trading as well as structured solutions to institutional, professional and accredited investors. We also provide 24/7 liquidity across various markets in partnership with various exchanges and platforms.
QCP is headquartered in Singapore and is supported by a strong team of professionals in trading, business development, operations, risk and compliance teams.
Our in-house publications track the constantly evolving state of digital assets and markets, and can be accessed on our Telegram (t.me/QCPbroadcast), website (qcpgroup.com), Twitter (@qcpgroup) and LinkedIn.
Responsibilities
As an IT specialist, you will be responsible for supporting QCP’s IT infrastructure and operations as well as business continuity controls on-premise and on cloud. You will work closely with cross-functional teams across IT and business to create and drive solutions to effectively address cyber security and business continuity risks, build trust, improve resilience, and achieve our business goals.
Helpdesk and IT Service Management support
Provide first level support to QCP users for the remediation of IT issues across three shifts
Support user helpdesk requests, such as for account / access related issues, VPN and network connectivity, collaboration and productivity tools support, endpoint troubleshooting, etc.
Ensure proper recording, documentation and handover of issues to the next shift
Monitor and report on IT service level trends and production incidents
Maintain IT Configuration Management Database (CMDB) and ensure that the CMDB is up to date
Support QCP IT change management process: ensure that changes are assessed, tested and approved before implementation
Manage after office hour emergency change
Incident and Problem Management
Follow up on incidents and problems to their resolution
Support QCP’s production and security incident management frameworks. Handle production incidents and ensure timely escalation of security incidents
BCM and IT DR Support
Support QCP’s Business Continuity and IT Disaster Recovery (DR) program. Assist in conducting and maintaining Business Impact Analysis (BIA) assessments, document IT system DR requirements, and provide IT DR program advisory support
Assist QCP’s testing of IT DR plans and resilience capabilities
Conduct periodic review of infrastructure to identify single points of failure and remediate them
Maintain central inventory of system data backup requirements; coordinate data backup and restoration testing
IT Ops Support
Support IT Security training and awareness sessions
Support regular risk reporting, such as Key Risk Indicator (KRI) reporting and audit point tracking
Support vulnerability scanning and coordinate penetration testing of on-premise and cloud workloads
Maintain IT outsourcing register and contracts. Support periodic Third-Party risk assessments and due diligence checks on vendors
Requ…
