Overview
IT Support Jobs in Riyadh, Saudi Arabia at Tamkeen Technologies
Title: IT Support
Company: Tamkeen Technologies
Location: Riyadh, Saudi Arabia
Job Summary:
We are seeking a skilled IT Support with 1-3 years of experience to manage SharePoint support, mailbox operations, Active Directory (AD) operations, and ServiceNow ticket distribution. The ideal candidate will have a strong understanding of IT infrastructure, excellent troubleshooting skills, and a customer-oriented approach to provide efficient support services.
Key Responsibilities:
-SharePoint Support:
Provide support for SharePoint environments, including site configuration, user access management, and troubleshooting.
Ensure optimal performance and resolve issues promptly to minimize downtime.
Assist with content management and workflow automation within SharePoint.
-Mailbox Operations:
Manage mailbox creation, configuration, and troubleshooting in Microsoft Exchange or similar platforms.
Ensure seamless email communication by addressing user issues and monitoring system performance.
Perform regular audits to maintain compliance and security of email accounts.
-Active Directory (AD) Operations:
Manage user accounts, groups, and permissions in Active Directory.
Monitor and resolve AD-related issues, including authentication and access problems.
Ensure security and compliance by following established policies and procedures.
-ServiceNow Ticket Distribution:
Oversee the distribution and prioritization of ServiceNow tickets to appropriate teams.
Track ticket progress and ensure timely resolution of incidents and service requests.
Generate reports and provide insights into ticket trends and performance metrics.
Qualifications:
Bachelor’s degree in Information Technology or related field.
1-3 years of experience in IT support, focusing on SharePoint, mailbox operations, Active Directory, and ServiceNow ticketing systems.
Strong understanding of IT infrastructure and support processes.
Excellent problem-solving and communication skills.
Preferred Skills:
Experience with Microsoft 365, Exchange Server, and ServiceNow.
Knowledge of ITIL principles and best practices.
Familiarity with scripting languages like PowerShell for automation.
