Overview
Junior Security Operations Coordinator Jobs in McLean, VA at Global Guardian
Company Overview
Global Guardian is a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in Charlotte, NC, and McLean, VA identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals possess extensive experience in the intelligence community, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major, and an Army Special Forces Colonel, we are a values-based organization that focuses on a culture of camaraderie, service, and excellence. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor backed, high growth company that provides employees with unmatched promotion opportunities within the organization.
Position Overview
The Junior Security Operations Coordinator will be responsible for security operations requests, managing client data, international travel itineraries, global beacon tracking devices, worldwide intelligence monitoring, and assisting clients under duress traveling overseas. The Junior Security Operations Coordinator will report directly to the Operations Center Director and the VP of Operations. This is an Associate (Intermediate) Level position.
Duties and Responsibilities
Core Duties and Responsibilities:
Build Mission Briefs based on client’s itinerary and required security posture
Coordinate and direct international security team members in support of clients under duress
Identify and prioritize emergency situations as they develop internationally
Communicate effectively verbally and in writing with a diverse group of people to include C-Suite executives, support staff, international security operators, international law enforcement and international operation centers
Perform Operations Center functions such as responding to phone calls and emails, entering and updating client data, maintaining duty logs, updating and organizing company shared drive files and applications
Conduct regular client interface and account management related functions while delivering exceptional customer service
Other Duties and Responsibilities:
Manage GPS-based global tracking devices and platform
Troubleshoot and resolve possible technical issues of tracking devices and platform
Perform all other related duties as assigned including but not limited to assisting with marketing efforts and the creations of intelligence products
Provide support for aerial medical evacuations
Respond to crisis-level events to facilitate emergency extractions and protection as needed
Qualifications
Required Qualifications:
At least 1-2 years in a customer support/security environment
Ability to manage multiple projects at a time while paying strict attention to detail
Ability to make decisions in fast paced environment.
Identify risks to clients, and develop risk mitigation recommendations
Interest in executive protection, travel, and security services
Excellent verbal and written communication skills to interact with large corporate clients and high net worth families and individual
Must possess strong problem-solving skills and ability to work independently with minimal guidance
Strong attention to detail
Provide security posture recommendations for travelers
Experience in delivering client-focused solutions based on customer needs
Desired Qualifications:
Working understanding of physical security and executive protection
Military or Law Enforcement Experience
Bachelor’s Degree in International Relations, Security Studies, Political Science, or related field
Travel Experience
Bilingualism is a plus
Work Environment & Schedule
This is a full-time, in-person position at the McLean, VA office
The GSOC operates 24/7
Start Date: Multiple Positions Open Until Filled
Global Guardian is an Equal Opportunity/Affirmative Action Employer and an Alcohol-and-Drug Free Workplace
EEO
US applicants: Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If you need reasonable accommodation with the application process, please call 1-800-381-2761, or contact us at [email protected].
Location: McLean, Virginia
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Title: Junior Security Operations Coordinator
Company: Global Guardian
Location: McLean, VA
