Overview
Lead Security Operations Center Operator Jobs in New York, New York, USA at Madison Square Garden Entertainment Corp.
Title: Lead Security Operations Center Operator
Company: Madison Square Garden Entertainment Corp.
Location: New York, New York, USA
Type: Full Time
Category: Entertainment & Gaming, Security
Location: New York
Lead Security Operations Center Operator
Madison Square Garden Entertainment Corp.
MSG Entertainment is a world leader in live entertainment, featuring brands including Madison Square Garden, Radio City Music Hall and more.
View all jobs at Madison Square Garden Entertainment Corp.
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections withdiverseand passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.
In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at
Who are we hiring?
The Lead Security Operations Center (SOC) Operator is responsible for using best practices to identify, analyze, and support all incidents that are eitherimpactfulor potentiallyimpactfulto business, the brand and or employees. A successful SOC Lead will be a problem solver, possesscritical thinkingskills, be comfortable tasking and leading both peers and subordinates. This position uses best practices for communicating information surrounding incident response and daily tasks toleadershipas appropriate.
The Lead SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The Lead SOC operator supports the MSG Arena, headquarters, and appropriate field Venues as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
What will you do?
The Lead SOC Operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
The Lead SOC Operator is responsible for monitoring a variety of Security and Risk Management tools to assist in identifying threats and/or risks to the organization.
The Lead SOC Operator will take a leading role in the SOC response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by MSG.
The Lead SOC Operator oversees and maintains various records of communications betweenLeadershipand the SOC Operation.
Evaluate incidents that may impact employees, venues, or offices and coordinate the escalation from SOC to security management and subsequently to other business units as necessary.
The Lead SOC Operator takes aleadershiprole in position related projects. The levels of responsibility will vary from consulting on and owning projects.
The Lead SOC Operator will provide coaching and mentorship to junior Operators.
The Lead SOC Operator shall assist SOC Supervisors and Manager with scheduling of open shifts at all venues.
The Lead SOC Operator shall act in a supervisory manner as required to oversee the SOC during event hours or as otherwise needed.
Wh…
