Overview
Loss Prevention Customer Service Associate/Tactical Uniform – Midtown Jobs in Miami – Florida – USA at The TJX Companies, Inc.
Title: Loss Prevention Customer Service Associate/Tactical Uniform – Midtown
Company: The TJX Companies, Inc.
Location: Miami – Florida – USA
Type: Full Time
Category: Security, Retail
Position: Loss Prevention Customer Service Associate (Tactical Uniform) – Midtown, Miami
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.
Posting Notes:
Marshalls Store 0392 || 3401 N Miami Ave Ste 130 || Miami || FL || 33127
LossPreventionCustomer Service Associate (Tactical Uniform)
Job Description:
* The Customer Service Associate (Non-Tactical Uniform) is a uniformed (non-tactical) CSA who focuses on providing excellentcustomer engagementat the front of the store or occasionally in a specific department (TJ Maxx only) and supporting external theft deterrence.
Roles and Responsibilities of CSA (Non-Tactical Uniform):
* Remains in the designated area at the front of the store (TJ Maxx and Marshalls) or designated department (TJ Maxx only).
* Wears the designated Company-issued CSA Non-Tactical Uniform consisting of the assigned shirt.
* Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
* Properly responds to Merchandise Protection Pedestal Activation.
* Uses approvedCustomer EngagementTechniques to prevent external theft.
* Directs customers to areas of the store they may ask about.
* Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.
* Asks customers if there is anything they need assistance with.
* Identifies internal alert signals and reports them to their supervisor.
* Documents required incidents in case management.
Opportunity:
Contribute To The Growth Of Your Career.
Supports a positive customer shopping experience and maintains a strong store partnership with store teams and LossPrevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.
* Provides timely, courteous and knowledgeable service to customers
* Engages customers, providing support and creating a positive shopping environment
* Provides an effective deterrent to theft throughcustomer engagementand a professional and knowledgeable presence
* Observes accurate checkout procedures for customers and Associates
* Communicates shrink-related concerns to Store Management and LossPrevention
* Maintains an effective partnership with Store Management and LossPreventionto accomplish work assignments and overall goals and objectives.
* Coordinates and completes shrink-related activities in partnership with Store Management
* Supports and participates in store shrink reduction goals and programs
* Promotes a culture of honesty and integrity; maintains confidentiality
* Encourages Associate use of shrink reduction resources
* Promotessafety awarenessand supports maintenance of a risk-free environment
* Follows through on commitments; accomplishes goals with minimum supervision
* Adheres to all labor laws, policies, and procedures
* Performs other duties as assigned
Who We Are Looking For:
You!
* Excellentcommunication skillsand good judgment
* Ability to respond appropriately to changes in direction or unexpected situations
* Standout colleague, working effectively with peers…