Overview
Loss Prevention Officer Jobs in Naples, Florida, USA at The Ritz-Carlton
Title: Loss Prevention Officer
Company: The Ritz-Carlton
Location: Naples, Florida, USA
Type: Full Time
Category: Security (Security Guard, Site Security)
POSITION SUMMARY
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents.
Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort unwelcome persons from the property without disrupting operations. Report vehicle accidents/thefts. Call for assistance using proper code responses. Complete shift summaries/daily activity reports. Maintain confidentiality of all reports/documents; release information only to authorized individuals.
Conduct investigations and gather evidence. Conduct interviews with relevant parties.
Follow all company policies and procedures; report accidents, injuries, and unsafe conditions; complete safety training and certifications; ensure professional appearance; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests; anticipate and address service needs; assist individuals with disabilities; thank guests sincerely. Communicate clearly and professionally; prepare and review documents accurately. Develop positive relationships; support team goals. Comply with quality standards.
Stand, sit, or walk for extended periods. Some states may have additional licensing/registration requirements. Visually verify information and inspect tools, equipment, or machines. Use computers and point of sale systems. Respond quickly to work situations by moving at necessary speeds. Lift and move objects weighing up to 50 pounds alone, over 75 pounds with assistance. Use fine motor skills and hand-eye coordination.
Navigate narrow, confined, or elevated spaces, uneven surfaces, stairs, and ramps. Reach overhead and below knees; perform bending, twisting, pulling, and stooping. Perform other duties as assigned by supervisors.
PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D.
Related
Work Experience:
None required.
Supervisory
Experience:
None required.
License or Certification:
None.
At Marriott International, we value diversity and are committed to equal opportunity employment. We foster an inclusive environment that celebrates unique backgrounds and experiences. We do not discriminate based on disability, veteran status, or other protected classes.
At The Ritz-Carlton, we create exceptional experiences. Our associates embody the Gold Standards—our Employee Promise, Credo, and Service Values. Join us to deliver world-class luxury service and develop your career within Marriott International’s portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
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