Overview
Loss Prevention Officer | Overnight Jobs in San Diego, California, USA at Omni Hotels & Resorts
Title: Loss Prevention Officer | Overnight
Company: Omni Hotels & Resorts
Location: San Diego, California, USA
Type: Full Time
Category: Security, Hospitality / Hotel / Catering
Location
San Diego Hotel
With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests. The Omni San Diego Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internalpromotionrate.
We embody a culture ofrespect, gratitude andempowermentday in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.
Job Description
The LossPreventionOfficer serves three vital functions at our hotel:
1) To ensure the safety & wellbeing of our guests, associates & patrons.
2) To protect all hotel property and assets from theft and/or damage by maintaining a secure environment and
3) Act as an ambassador to guests and associates alike, providing courteous service, information and follow-up on needs/requests. The LossPreventionOfficer will interact with every Associate and every department. This job requires the ability to handle and defuse difficult situations (including emergency situations) while maintaining the highest levels of guest service according to Omni’s impeccable “five-star” standards.
Responsibilities
Patrol the building during rounds around the hotel.
Protect the hotel from admission of undesirables and others not conducting legitimate business within the premises.
Follow established guidelines to defuse tense/potentially dangerous situations without placing undue risk to the officer and other associates/guests.
Know when and how to report situations to the Police.
Know when and how to report situations to the Executive Committee and General Manager, including situations that require immediate notification.
Perform “Guest assists.”
Write incident reports and daily log reports according to Omni standards.
Conduct internal investigations into lost property and associate incidents.
Conduct associate accident/injury investigations and file all necessary reports in a timely manner.
Conduct guest/visitor accident/injury investigations.
Ensure that allcommunicationto guests and associates during investigations follows Omni standards for not admitting liability.
Ensure compliance with Omni standards for dealing with the media.
Perform dispatch duties.
Respond to emergency response & first aid situations in a timely manner according to Omni standards and the law.
Fire alarm control and programming.
Monitor CCTV and retrieve footage as needed for investigations.
Understand and comply with all Omni standards for confidentiality of guest and associate information.
Conduct Lost & Found inventory control.
Conduct safety inspections and address unsafe actions and areas immediately.
Respond appropriately to “crowd control” situations.
Control and monitor internal theft and package policies and conduct bag inspections.
Ensure maximum guest, associate, and hotel safety and security at all times.
Act as an ambassador for our guests and visitors displaying a courteous, tactful, and helpful demeanor while enforcing hotel policies and procedures.
Report in writing on all activities during each shift before leaving the hotel.
Other duties as assigned.
Qualifications
M…
