Overview
Loss Prevention Officer | Seasonal Jobs in San Diego, California, USA at Omni Hotels & Resorts
Title: Loss Prevention Officer | Seasonal
Company: Omni Hotels & Resorts
Location: San Diego, California, USA
Type: Seasonal/Temporary
Category: Security, Hospitality / Hotel / Catering
Location
San Diego Hotel
With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests. The Omni San Diego Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internalpromotionrate.
We embody a culture ofrespect, gratitude andempowermentday in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.
Job Description
The Seasonal LossPreventionOfficer serves three vital functions at our hotel:
1) To ensure the safety & wellbeing of our guests, associates & patrons.
2) To protect all hotel property and assets from theft and/or damage by maintaining a secure environment and
3) Act as an ambassador to guests and associates alike, providing courteous service, information and follow-up on needs/requests. The Seasonal LossPreventionOfficer will interact with every Associate and every department. This job requires the ability to handle and defuse difficult situations (including emergency situations) and demands the highest levels of guest service according to Omni’s impeccable “five-star” standards.
Responsibilities
Patrol the building during rounds around the hotel.
Protect the hotel from admission of undesirables and others not conducting legitimate business within the premises.
Follow established guidelines to defuse tense/potentially dangerous situations without placing undue risk to the officer and other associates/guests.
Know when and how to report situations to the Police.
Know when and how to report situations to the Executive Committee and General Manager. Know which types of situations (example: paramedics called or a life safety issue, violence, significant injury requiring hospitalization, etc.) require immediate notification.
Perform “Guest assists.”
Write incident reports and daily log reports according to Omni standards, employing effective “neutral”communicationstandards in a brief, yet informative style.
Conduct internal investigations into lost property, missing items, and associate incidents.
Conduct associate accident/injury investigations according to Omni standards, filing all necessary reports in a timely manner.
Conduct guest/visitor accident/injury investigations.
Ensure that allcommunicationto guests and associates, especially during the course of an investigation, follows Omni standards for not admitting liability.
Ensure compliance with all Omni standards for dealing with the media.
Perform dispatch duties.
Respond to emergency response & first aid situations in a timely manner according to Omni standards and the law.
Monitor CCTV and retrieve footage as needed to aid in investigations.
Understand and comply with all Omni standards for confidentiality of guest and associate information.
Conduct Lost & Found inventory control.
Conduct safety inspections and ensure all unsafe actions and areas are addressed immediately.
Respond appropriately to “crowd control” situations.
Control and monitor internal theft and package policies and conduct bag inspections.
Ensure maximum guest, associate, and hotel safety and security at all times.
Act as…
