Overview
Loss Prevention Specialist Jobs in Los Angeles, CA at Johnny Was
Full Job Description
Johnny Was, LLC
At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming – the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.
The Loss Prevention Specialist will be responsible for enhancing the online experience for our customers and protecting the company brand image by identifying, investigating, and minimizing e-Commerce and Retail fraud losses. In addition, the Loss Prevention Specialist will be responsible for validating customer order information, actioning timely responses to chargebacks, providing appropriate documentation to maximize recovery of funds for Johnny Was and supporting Department Leadership in mitigating loss using preventative initiatives.
Position Overview:
Validate eCommerce orders and customer credit card information within established guidelines, SLAs, KPIs.
Assist in the creation and implementation of a Customer Behavior Program
Facilitate ongoing site monitoring and enforcement escalation against non-compliant sales/sites and counterfeit products
Manage and respond to all eCommerce and Retail chargeback dispute; deciding on appropriate course of action; understanding the variety of chargeback reason codes and determining the appropriate documentation and evidence required to respond to each code to maximize the potential for the dispute to close in the Company’s favor.
Maintain knowledge on financial crimes, emerging risk trends, relevant regulations, technology, and compliance standards.
Perform the daily time sensitive processes of actioning Fraud Prevention Advanced system
Research, abstracts and compiles order information and data for analysis
Support a variety of anti-fraud operational tasks and help the delivery of fraud operations initiatives
Participate in various committees or task forces related to policy/procedure development and operational improvements
Act as a SME on www.johnnywas.com customer policy, terms, and conditions
Maintain and cultivate effective relationships with internal departments that fosters compassion, respect, and teamwork.
Adhere to and ensure compliance of company guidelines and department policies
Regularly assists Department Management in Identifying and monitoring the efficiency of opportunities within the business
Provide general support and troubleshooting with Department Management and agents
Perform other related duties as required and assigned
Compensation Range: $25.00 – $28.00
What happens next?
If you are interested in this opportunity, please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.
Please click
here
to review our Applicant Privacy Policy.
Johnny Was is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
U.S. EEOC:
Know Your Rights
Johnny Was participates in E-Verify. Details in
English and Spanish
. Right to Work Statement in
English and Spanish
.
Title: Loss Prevention Specialist
Company: Johnny Was
Location: Los Angeles, CA
Category:
