Overview
Manager, IT & Cyber Security Jobs in Calgary, Alberta, Canada at High Tide Inc.
Title: Manager, IT & Cyber Security
Company: High Tide Inc.
Location: Calgary, Alberta, Canada
We are seeking a versatile and experiencedManager, IT and Cyber Securityto lead and oversee the organization’stechnology infrastructure, cybersecurity, database management, and system integrations. Reporting directly to the Director of IT, the IT Manager will ensure the organization’s IT systems, includingcloud environments, databases, POS systems, self-serving kiosks, and digital marketing platforms, operate efficiently and securely. This role requires a well-rounded professional with expertise incybersecurity, data management, system integrations, analytics tools, andcutting-edge retail technology solutions.
Cybersecurity and Compliance
Develop and enforce robust cybersecurity protocols to protect sensitive data and prevent breaches.
Conduct regular security assessments, vulnerability scans, and penetration testing to ensure system integrity.
Monitor and mitigate security threats using advanced tools such as SIEM (e.g., Splunk, QRadar).
Ensure compliance with industry standards and regulations, such as PCI DSS, NIST, and GDPR.
Train staff on cybersecurity best practices and conduct regular awareness programs.
Database Management and Analytics
Oversee database design, development, and maintenance to support organizational data needs.
Manage and optimize SQL databases for high performance, scalability, and reliability.
Implement data governance practices and ensure the accuracy and security of organizational data.
Create and manage Power BI dashboards and reports to support business decision-making.
Enable seamless data integrations between databases and analytics platforms.
System Integrations and Retail Technology Management
Lead the integration and management of retail technology systems, including point-of-sale (POS), self-serving kiosks, and payment systems.
Oversee deployment, maintenance, and upgrades of in-store technologies to enhance customer experience and operational efficiency.
Ensure smooth integration of retail systems with back-office platforms, including inventory management, CRM, and financial systems.
Collaborate with external vendors and internal stakeholders to implement new features and resolve issues.
Cloud Infrastructure and Digital Marketing Platforms
Manage cloud infrastructure services such as AWS, Azure, or Google Cloud, ensuring scalability, performance, and security.
Support digital marketing platforms (e.g., Google Ads, Facebook Ads, and email marketing tools) through seamless system integrations and data tracking.
Oversee website infrastructure and ensure integrations with e-commerce platforms, marketing automation tools, and analytics solutions.
Optimize cloud-based workflows to support operational and marketing goals.
Technology Operations and Support
Manage IT infrastructure, including servers, networks, endpoints, and cloud systems, ensuring reliability and scalability.
Provide advanced technical support to resolve complex IT issues and minimize downtime.
Implement robust disaster recovery and business continuity strategies.
Ensure consistent performance and uptime of all IT systems, including kiosks, POS, and cloud-based applications.
Leadership and Collaboration
Supervise, mentor, and develop a team of IT professionals, ensuring productivity and professional growth.
Collaborate with cross-functional teams, including marketing, operations, and finance, to align IT strategies with business goals.
Build strong relationships with technology vendors and partners to deliver c…
