Overview
Operations Manager Jobs in Los Angeles, CA at Eagle Security Services, Inc.
Salary
$41.03 – $54.71 Hourly
Location
Los Angeles, CA
Job Type
Regular Employee
Job Number
2400436
Cabinet
CHIEF SAFETY OFFICE
Cost Center
2612 – TRANSIT SECURITY
Opening Date
02/24/2025
Closing Date
3/17/2025 5:00 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
AFSCME
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description
Under moderate supervision, performs first-line field supervision over Security Officers who are responsible for patrolling and protecting Metro employees, patrons, property, equipment, assets, revenues, and facilities, and to ensure that Metro provides safety and excellent customer service. Note Transit Security Sergeant is an exempt classification and may be required to work additional assignments as determined by management. When working additional assignments, employees will receive premium overtime pay as stipulated by the collective bargaining agreement. This position is exempt; however, it is coded as “non-exempt” for Payroll purposes only.
Examples of Duties
Exercises direct supervision over security personnel assigned for a particular shift/watch in patrolling and securing Metro personnel, passengers, property, equipment, assets, revenues, and facilities
Creates daily deployment schedule and conducts daily briefing for office
Advises subordinate staff on methods and procedures of transit security
Enforces rules, policies, regulations, orders, and Metro’s code of conduct
Receives, interviews, and responds to customer and employee complaints regarding security issues
Conducts first-line investigations of major incidents, administrative investigations, and Use of Force Investigations
Prepares written reports and correspondence
Conducts security reviews and prepares written evaluations and recommendations/plans for increasing security at Metro facilities and operations
Interprets federal, state, and local laws, and Metro policies and procedures, including a Department’s operations instructions
Assists in monitoring compliance and performance of private contract security programs and staff
Coordinates and communicates with appropriate Metro departments, security, and/or law enforcement agencies on cases involving security or criminal activities
Provides security training to subordinates
May perform the duties of Watch Commander in the absence of Transit Security Lieutenant
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
Associates Degree in Criminal Justice, Business, Public Administration, or other related field
Experience
Three years of relevant experience in security or law enforcement
Certifications/Licenses/Special Requirements
Valid California Class C Driver License
Must have a valid California Firearm permit issued by the Department of Consumer Affairs
Must have a valid California Guard Card issued by the Department of Consumer Affairs
Must qualify with and carry a firearm while on duty
Requires good physical condition with complete mobility and sensory abilities
Must successfully pass a Department of Security background investigation and psychological evaluation
May be required to travel to various locations
May be required to work irregular hours
Exposure to weather and physical hazards
Must have normal color vision
Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations
Essential Knowledge
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
Applicable local, state, and federal, laws, rules, and regulations, theories, principles, and practices of industrial security or law enforcement
Applicable collective bargaining agreements
Departmental policies and procedures
State employment laws
Law Enforcement Penal Codes
Principles of Crime Prevention Through Environmental Design (CPTED)
Firearms and security equipment
Methods of investigation
Principles of supervision
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Supervising field deployment in response to transit security incidents
Analyzing situations, identifying problems, and recommending solutions
Thinking critically in stressful situations
Communicating effectively orally and in writing
Interacting professionally with various levels of Metro employees and outside representatives
Working with diverse groups of people
Applicable business software applications
Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
Listen effectively
Take immediate action
Conduct security-related investigations
Interview and gather facts from various sources
Prepare reports and correspondence
Understand, interpret, and apply laws, rules, regulations, policies, and procedures
Supervise the work of subordinates
Travel to offsite locations
Read, write, speak, and understand English
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Exposure to infectious material/diseases
Exposure to moving machinery and/or vehicles
Exposure to physical and verbal abuse by clients/customers and/or general public
Extensive safety training and/or use of protective devices and personal protective gear
Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments
Work after designated regular hours in case of special assignments or emergencies
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Standing
Walking (distance 5′ to 100′)
Communicating through speech in the English language required
Communicating through speech in a non-English language required
Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)
(KG)
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro’s website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro location:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
PTSC BENEFITS
We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.
Medical/Dental/Vision Plan – Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.
Group Life Insurance – PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.
Accidental Death & Dismemberment Insurance – PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.
Long-Term Disability Insurance – 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.
Holidays – 12 days a year: New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Veterans’ Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
Time off with Pay (TOWP) – Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date – 5 years 20 days
Beginning of 6th – 10th year 25 days
Beginning of 11th – 15th year 30 days
Beginning of 16th + years 35 days
Pension Plan – PTSC retirement plan is the Public Employees’ Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.
Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.
Employer
Los Angeles County Metropolitan Transportation Authority (CA)
Address
One Gateway Plaza
Los Angeles, California, 90012
Website
https://www.metro.net/careers
Title: Operations Manager
Company: Eagle Security Services, Inc.
Location: Los Angeles, CA
