Overview
Operations Manager Jobs in North Reading, Massachusetts, USA at Securitas Group
Title: Operations Manager
Company: Securitas Group
Location: North Reading, Massachusetts, USA
Type: Full Time
Category: Management (Data Science Manager), Security
Securitas Security Services is hiring an Operations Manager for a client in North Reading, MA.
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
Securitas plays an essential role for our clients and in society. An Operations Manager will manage a shift of guarding operations at two facilities at the direction of line management. Supervises security personnel, performs inspections and ensures that post orders are being followed, coaches and trains personnel and carries out administrative procedures in support of Branch operations.
Schedule: This position requires flexibility to work a combination of 2nd (afternoon/evening) and 3rd (overnight) shifts. Specific shift schedules will be discussed during the interview process.
ESSENTIAL FUNCTIONS
Manages physical security operations at multiple critical infrastructure facilities.
Drives safety programming for the security team with a goal of zero workplace injuries onsite.
Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the sites.
Ensures each staff member is treated with dignity and respect.
Plans, assigns, and manages physical security projects and tasks to timely completion.
Coaches security employees and carries out disciplinary actions in accordance with current policy.
Evaluates the effectiveness of site security operations and provides recommendations for improvement.
Utilizes excellent customer service and communication skills, sets the example and holds site security staff accountable to do the same.
Ensures site health and key performance indicator goals are met or exceeded; works with the Site Lead/ Sr Ops Manager to enhance security team effectiveness and performance.
Meets regularly with the client and Securitas corporate management representatives for account reviews, addresses issues in a timely manner, and supports security planning, assessments, and surveys.
Keeps management informed of major accomplishments, issues, and concerns.
Follows standardized procedures to successfully complete unannounced audits.
Builds and maintains relationships with internal and external stakeholders to maintain a safe and secure environment.
Splits time equally between sites, building familiarity with each location, leading the team, building the program, and coaching for success.
Performs audits, inspections, penetration tests, training & development.
EDUCATION/EXPERIENCE
• 4 years of experience in the security industry
• 4 years of management experience
• Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software
• Bachelor’s degree in Criminal Justice, Security Management, Business Management, or a related field
• Prior military or law enforcement experience a plus but not required
Competencies:
• Understanding of security operations.
• Knowledge of supervisory practices.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to take initiative and achieve results.
Submit your application today and a recruiter will be in touch to schedule an interview!
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