Overview
Operator – Security Operations Center Jobs in Bradenton, FL at Bealls Inc
Operator – Security Operations Center
Shift: 3:00pm to 12:00am (includes every other weekend)
Description of Position:
Operators work within a team environment and are required to remotely observe stores to identify theft and fraud. Operators observe cameras at length while protecting the Company’s assets. By proactively identifying theft and fraud situations, the Operator maintains a strong Loss Prevention culture in the store to reduce losses and liabilities. This position is an in-office role that will work out of our corporate office in Bradenton, FL.
Duties and Responsibilities:
Remotely observe stores via CCTV to identify theft and build external cases for prosecution
Actively communicate with stores and Field Loss Prevention to address current theft and fraud activity
Communicate theft and fraud incidents to the appropriate law enforcement agencies
Record cases in APIS Case Management System
Communicate all concerns regarding CCTV/Systems to SOC Manager or LP Technology Coordinator
Review exception reports and observes associates’ activity to identify potential acts of fraud or theft
Complete all other tasks assigned by supervisor
Requirements:
High School diploma or equivalent
Customer service skills and retail experience a plus
Must possess excellent verbal and written communication skills
Must be a strong multi-tasker
Must demonstrate sound decision-making and judgement; must be able to remain calm in stressful or critical situations
Fluent in English; bi-lingual (English/Spanish) is a plus
Physical Requirements:
This position involves a variety of physical activities including talking, hearing, and repetitive motions. Visual acuity is required for observing video and analyzing records.
Title: Operator – Security Operations Center
Company: Bealls Inc
Location: Bradenton, FL
