Overview
Passenger Support Agent Jobs in Newark, NJ at Munich Airport NJ LLC
Title: Passenger Support Agent
Company: Munich Airport NJ LLC
Location: Newark, NJ
Munich Airport NJ LLC (MANJ) is an US-based subsidiary of the renowned German Airport Operator Munich Airport. On behalf of the Port Authority of New York and New Jersey (PANYNJ), Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management of the recently opened Terminal A at Newark Liberty International Airport (EWR). We are looking for a;
Passenger Support Agentto join our team. You will be part of a great team, helping not only to create an attractive passenger terminal, but also to develop the Terminal Operator company with your expertise, customer service and personality.
Your Future Responsibilities
Assist and ensure positive passenger flow at all touchpoints to ensure that the lines at the security checkpoint in Terminal A move efficiently throughout the journey up to the distribution point into the TSA controlled area
At the checkpoint and other assigned locations throughout the terminal, be able to answer questions, direct passengers and resolve issues in a timely manner
You will report directly to the Terminal Duty Manager but will also liaise with and get direction from the Lead Security Checkpoint Agent throughout your shift
Your Education & Training
High School Diploma or equivalent certificate
Your Skills & Experience
Aviation background is a plus
High level of independency and responsibility
Basic knowledge of MS Office
Professional appearance and attitude
Elevated level of ability to multi task
Ability to speak a second language is a plus
Previous role in a frontline customer service setting is a plus
Good reasons why you should become part of the airport family
Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate
International working environment
Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, Life Insurance, & PTO
Munich Airport US Holding and it’s subdivision Munich Airport NJ LLC are equal opportunity employers.
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