Overview
Regional Director of Security Services Jobs in Hialeah, FL at LEMONTREE HEALTHCARE SERVICES LLC
We are looking for a customer-oriented full time insurance customer service representative to join our small family owned and operated independent insurance agency. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Insurance industry knowledge and experience is required but property and casualty license is not but will be required upon hiring.
Responsibilities
Manage incoming calls from customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Service clients by answering coverage questions, taking payments or handling billing concerns, making policy changes and taking claims reports and information
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Detail oriented
Works well independently
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Compensation based on experience and qualifications
Job Type: Full-time
Pay: $17.00 – $25.00 per hour
Expected hours: 40 per week
Benefits:
On-the-job training
Paid time off
Experience:
Insurance: 1 year (Preferred)
License/Certification:
Property and Casualty Insurance License (Preferred)
Ability to Relocate:
Hilliard, OH 43026: Relocate before starting work (Required)
Work Location: In person
Title: Regional Director of Security Services
Company: LEMONTREE HEALTHCARE SERVICES LLC
Location: Hialeah, FL
