Overview
Retail Loss Prevention Customer Service Associate Jobs in Marysville, WA at Marshalls
Loss Prevention Customer Service Associate (TACTICAL UNIFORM)
The hiring range within this store is $15.74 to $16.40 per hour. The full range of the position is $15.74 to $21.10 per hour.
Job Description:
The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
Roles and Responsibilities of CSA (Tactical Uniform):
Maintains a proper and professional stance in the designated area at the front of the store.
Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
The CSA provides their own black pants and black shoes.
Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
Directs customers to areas of the store they may ask about.
Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.
Properly responds to Merchandise Protection Pedestal Activation.
Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
Documents required incidents in case management.
Who We Are Looking For: You!
Excellent communication skills and good judgment
Ability to respond appropriately to changes in direction or unexpected situations
Standout colleague, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
0-2 years retail or security experience
A Few More Reasons to Love TJX.
Competitive Compensation
Weekly Paychecks
Associate Discount
Career development opportunities
TAAP – TJX Associate Assistance Programs
Be a part of an inclusive team
Flexible work schedules
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.
Opportunity: Contribute To The Growth Of Your Career
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.
Maintains a proper and professional stance in the designated area at the front of the store
Act as a visual deterrent to prevent potential loss/dishonesty
Review and understand the Store Emergency Response Guide
Wear a complete Company approved uniform including a Body Worn Camera
Greet customers appropriately, demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure
Document required incidents in AIIM Case Management
Performs other duties as assigned
Who We Are Looking For: You!
Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
This position has a starting pay range of $16.28 to $18.25 per hour.
The full range of the position is $16.28 to $23.45 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Loss Prevention Customer Service Associate (TACTICAL UNIFORM)
The hiring range within this store is $15.74 to $16.40 per hour. The full range of the position is $15.74 to $21.10 per hour.
Job Description:
The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
Roles and Responsibilities of CSA (Tactical Uniform):
Maintains a proper and professional stance in the designated area at the front of the store.
Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
The CSA provides their own black pants and black shoes.
Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
Directs customers to areas of the store they may ask about.
Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.
Properly responds to Merchandise Protection Pedestal Activation.
Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
Documents required incidents in case management.
Who We Are Looking For: You!
Excellent communication skills and good judgment
Ability to respond appropriately to changes in direction or unexpected situations
Standout colleague, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
0-2 years retail or security experience
A Few More Reasons to Love TJX.
Competitive Compensation
Weekly Paychecks
Associate Discount
Career development opportunities
TAAP – TJX Associate Assistance Programs
Be a part of an inclusive team
Flexible work schedules
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.
Title: Retail Loss Prevention Customer Service Associate
Company: Marshalls
Location: Marysville, WA
