Overview
Retail TJ Maxx Loss Prevention Customer Service Associate II Jobs in Kent, WA at TJ Maxx
JOB SUMMARY
Supports the District Loss Prevention Manager and Store Management by executing core
responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and
by wearing a body worn camera. Supports a positive customer shopping experience in the store
and maintains a strong store partnership with store teams and loss prevention. Exercises sound
judgment in decision-making to ensure their safety, the safety of others, and the protection of
the Company brand. Adheres to Company policies and maintains and supports Company
culture and values.
Duties and Responsibilities
Maintains a proper and professional stance in the designated area at the front of the store.
Act as a visual deterrent to prevent potential loss/dishonesty.
Review and understand the Store Emergency Response Guide sections titled Evacuating
People with Disabilities, Missing Child, Store Disturbances, Fire, Severe
Weather/Natural Disaster, Bomb Threat, and Imminent Threat.
Wear a complete Company approved uniform.
Wears a Company-issued Body Worn Camera, engages the camera during approved
situations for legal, safety, and training purposes, and adheres to proper use of the body
worn camera as outlined in policy and procedure.
Greet customers appropriately, demonstrate courtesy and respect.
Establish and maintain a position at the front of the store or in a department.
Respond to customer requests for assistance by referring customers to store management or
customer service via a Company issued radio.
Observe and report any suspicious behavior or critical incidents to Loss Prevention or store
management.
Perform a closing safety sweep of the store with a member of management.
Adhere to all Company Policy and Procedure to not detain, stop, apprehend, chase, follow,
pursue, question, or accuse anyone of dishonesty or make a customer feel uncomfortable in
any way.
Remain in their designated area of the store (aside from breaks).
Call police only when directed by the appropriate LP Associate or Store Management in an
emergency.
WAGE RANGE :Start 16.85 Mid 18.25 Max 23.45
Title: Retail TJ Maxx Loss Prevention Customer Service Associate II
Company: TJ Maxx
Location: Kent, WA
