Overview
Safety & Security Officer Jobs in Cambridge, MA at Charles Hotel
Full Job Description
Job Summary:
In this role as a Safety & Security Guard, you are responsible for providing protection to our hotel guests, employees and our property. You are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.
Joining The Charles Hotel surrounds you with entrepreneurial, like-minded peers an independent hotel has to offer. As an employee of The Charles Hotel, you will benefit from:
Blue Cross Blue Shield medical insurance starting from $1.16* weekly
Access to 401(k) and company match
Eight annual paid holidays with an extra personal day
Travel benefits across multiple brands
Complimentary daily meal
Free fitness center
$5 discounted daily parking
$1000 referral bonus
Rate is subject to change.
Responsibilities:
QUALIFICATIONS:
High School diploma or equivalent and/or experience in a hotel or a related field preferred
Certificate of Completion in Safety and Security Training (must comply with State requirements)
CPR First Aid and Heimlich maneuver certified preferred but not required.
RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly service-oriented manner.
Maintain regular attendance in compliance with The Charles Hotel standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
Comply at all times with The Charles Hotel standards and regulations to encourage safe and efficient hotel operations.
Answer phone and dispatch in a timely manner in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times.
Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
Maintain and review daily activity log.
Maintain confidentiality with respect to guest and Associate incidents.
Hold briefing with Guest Services staff both at the beginning and end of shift.
Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary.
Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
Assist guests to their rooms or help guests enter their rooms.
Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report.
Assist outside agencies as necessary.
Provide escort.
Assist HR/MOD with responding to Associate altercations.
Assist with intoxicated guests.
Be knowledgeable about hotel and guestroom locking systems.
Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
Challenge suspicious persons.
Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property.
Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary.
In partnership with Department Head/Hotel leadership completes Incident/Accident Reports in a clear and concise manner.
Receive deliveries; deliver requested items to guest rooms as needed.
Assist Front Desk with Express Check-outs and …
Title: Safety & Security Officer
Company: Charles Hotel
Location: Cambridge, MA
Category:
