Overview
Security Account Manager Jobs in Boston, MA at Internal Security Associates, LLC
Security Account Manager
Internal Security Associates, LLC (ISA) has a challenging position in our Armed Guard Division. We are looking for an Account Manager with experience in the security and/or law enforcement field.
The Account Manager role will accomplish department objectives by performing the following:
Managing staff, planning and evaluating department activities
Maintaining staff by recruiting, selecting, on-boarding, and training employees
Developing personal growth opportunities and accomplishing staff results by communicating job expectations, planning, monitoring, and appraising job results through coaching and counseling employees.
Requirements:
Significant Military and/or Law Enforcement experience
Active Class-A Massachusetts LTC
Completed Massachusetts Reserve Intermittent Academy or Mass Criminal Justice Training Council and additional relevant Law Enforcement Experience
The ability to demonstrate proficiency in handgun use through qualifications, courses, training, certifications, employment as an armed officer, or other means equivalent to Military or Police training.
Responsibilities:
Schedule and assign officers, build jobs in company software
Schedule Inspectors
Schedule emergency requests
Assess and report client and/or officer issues
Collaborates with inspectors and officers in the field by enforcing quality and customer service standards
Reinforce positive morale and uphold company values
Analyze and resolve quality and customer services issues and recommend system improvements
Ability to mentor, train, and lead
Training officers
On-board new officers, i.e. initial training
Continued training
Be available Monday-Friday, weekends as needed
Other duties, as assigned
Manager skills
Proficient in Microsoft Suite and WinTeam
Performance management
Project management
Strong communication
Coaching
Supervision
Results driven
Foster teamwork
Handles pressure
Giving feedback
#AMA
Internal Security Associates, LLC (ISA) is a highly professional private security firm seeking highly qualified personnel to work as armed and unarmed security officers in Massachusetts.
ISA provides continuous armed and unarmed security at state government buildings, schools, colleges, foreign consulates as well as for many private sector clients. We are a 24/7 company, so team members need to be able to work the shifts and locations as needed by our clients. In addition to the requirements for relevant military and/or security experience, this position requires a background screen and a positive employment history. Qualified candidates will undergo extensive interviews as well as comprehensive background/criminal history investigations and drug testing. Candidates with a military background must provide a copy of their latest DD214. Selected candidates should expect to be held to standards similar to that found in military and police organizations.
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Title: Security Account Manager
Company: Internal Security Associates, LLC
Location: Boston, MA
